ITA Group Inc
Business Analyst
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Business Analyst - Horizon Platform
The Business Analyst serves as a critical link between business stakeholders and technical teams, ensuring that business needs are accurately translated into actionable requirements.
This role is responsible for working closely with customer and channel business owners to guide the ongoing development and enhancement of Horizon product features, supporting the delivery of solutions that drive organisational effectiveness and value. This role will support the Horizon platform, ITA’s/HTK’s multi-tenant SaaS application for running customer and channel engagement, loyalty and incentive programs.
Accountabilities & Performance Expectations
- Partner with stakeholders to gather, document, and validate business requirements
- Translate business or system needs into clear, concise functional and non-functional requirements and collaborate with technical teams to ensure accurate interpretation of requirements
- Facilitate agile ceremonies such as:
- Daily stand-ups
- Refinement sessions
- Sprint planning
- Sprint retrospectives
- Set and communicate realistic timeline and scope expectations for new development in collaboration with internal and external stakeholders
- Track project progress and communicate:
- Scope changes
- Risks
- Issues to stakeholders
- Ensure solutions align with:
- Business goals
- Compliance standards
- Best practices
- Create and/or maintain documentation, including:
- Business Requirements Documents (BRDs)
- Process flows
- Use cases
- Support change management efforts, including:
- Training
- Documentation
- Become a Subject Matter Expert in the Horizon platform, capable of effectively communicating:
- What the platform should do
- How program rules are implemented within the system
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Position Requirements
- Bachelor’s degree in:
- Business Administration
- Information Systems
- Computer Science
- Or a related field
- Five or more years of combined experience in:
- Business Analyst
- Technical Project Manager
- Scrum Master
- Similar roles
- Strong analytical and critical thinking skills
- Excellent verbal and written communication skills
- Experience in:
- Gathering and documenting requirements
- Writing user stories and acceptance criteria
- Working with development teams
- Familiarity with Agile methodologies
- Proficiency with tools such as:
- Microsoft Office
- Jira
- Confluence (or similar)
- Ability to independently manage multiple priorities and work in a fast-paced environment
- Strong attention to detail and organisational skills
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Preferred Qualifications
- Experience in customer loyalty and/or channel incentive programs
- Experience with relational databases such as SQL
- Understanding of Software Development Lifecycle (SDLC)
- Certifications such as:
- CSM (Certified ScrumMaster)
- PMI-PBA (Project Management Institute – Professional in Business Analysis)
- CBAP (Certified Business Analysis Professional)
- Other agile-related certifications
- Customer service experience in a service-related industry (preferred)
- Ability to listen, understand, and respond to external and internal customer needs in a timely manner
About ITA Group
ITA Group is an employee-owned engagement and loyalty company that provides data-driven solutions designed to uniquely motivate and inspire our clients’ employees, channel partners, and customers.
Creating engaging employee experiences is at the heart of what we do and who we are, and we continuously evaluate our team member benefits to ensure our team members are cared for.
We offer an array of competitive benefits, including:
- Healthy retirement contributions
- Health, dental and vision insurance
- Paid parental leave
- Flexible work arrangements
- Volunteer Time Off (VTO)
- Paid sabbaticals
- Anniversary awards
Come join our team, recently recognised by several top organisations as a Great Place to Work!
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