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Business Analyst
Business Analyst (Emergency Services Control Room Solutions) – Guardian Deployment
Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global, close-knit community united by our mission to help keep people safer everywhere. We build and connect technologies to protect people, property, and places, fostering critical collaboration in safer communities, schools, hospitals, businesses, and nations.
Our solutions empower ** emergent response, enabling faster, smarter action when it matters most**. Connect with a career that matters and help us shape a safer future.
Department Overview
Control Room Solutions provides the backbone for emergency response in the UK & Europe. Our applications support 999 operators, enabling them to respond to public calls and dispatch responders efficiently—when every second counts.
Since scaling from a startup to one of the leading ** Fire & Police control room solutions**, we’ve grown to address more challenges in emergency services. By developing new safety and efficiency innovations, we’re redefining how agencies interact with our technology—to ultimately save lives.
Job Description
Role Overview
This is a primarily remote role (50% travel) within the Guardian Deployment Team. The Business Analyst will specialise in Emergency Services Control Room operations, facilitating the deployment of Motorola Solutions’ Guardian Suite to strategic customers.
Expected to travel frequently to customer sites and Motorola offices (with occasional 5-day work commitments, including evenings and weekends for key events such as Go-Live launches), this role will play a pivotal part in deploying a mission-critical system capable of transforming emergency response.
Key Responsibilities
The role requires a blend of business analysis, stakeholder engagement, and technical oversight to ensure seamless adoption of the Guardian Suite across multiple customers. Core activities include:
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Strategic Liaison
- Act as the single point of contact for deployment projects, managing relationships with operators, project teams, and stakeholders (including Police, Fire & Rescue, and other Emergency Services).
- Develop and maintain a clear operational relationship with assigned customer personnel.
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Business Requirements & Acceptance
- Conduct requirement gap analysis (pre-contract and contract change processes).
- Verficiate and document business benefits, ensuring customer expectations align with delivered solutions.
- Lead functional requirement visibility, communicating RAG (Red-Amber-Green) status to development and integration teams.
- Translate technical requirements into clear, user- and operational-friendly documentation (acceptance criteria, user stories).
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End-User Engagement
- Work closely with end-users to understand workflow integration needs and adjust processes where required.
- Identify training needs and facilitate delivery (including Train-the-Trainer and supplier-led courses).
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Quality Assurance & Issue Resolution
- Support software testing and defect management, assisting the Software Test Engineers and acting as a bridge between customers, developers, and suppliers.
- Troubleshoot live service incidents, providing on-site support during major events (e.g., Go-Live, software upgrades, system outages).
- Author user stories and acceptance criteria to guide product development and resolve defects.
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Solution Design & Pre-Sales Support
- Collaborate with the Programme Manager and Technical Design Authority to develop potential sales proposals (documenting new system designs to meet customer needs).
- Liaise with supplier product teams to ensure alignment on requirements and manage supplier roadmaps.
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Release Management & Change Coordination
- Ensure colonies, customers, and suppliers understand new features and functionality in each release.
- Apply Agile/Change Management principles to streamline adoption.
Key Competencies
The ideal candidate will demonstrate a comprehensive understanding of:
- Emergency Services Control Room operations (dispatch work, integration with existing systems).
- Elaborate relationship building with customers, suppliers, internal teams, and third parties.
- Technical Agile ownership: Strong ability to bridge customer needs and product development, ensuring alignment between delivery, testing acceptance, and operational viability.
- Operational awareness—capability to translate technical details into clear, actionable insights for all levels of stakeholders.
- Commercial acumen to evaluate impacts of operational failures, contract terms, and customer satisfaction.
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Requirements
Essential
- Proven expertise in Emergency Services Control Room operations, including call taker and dispatcher roles.
- Experience in delivering large-scale, complex software solutions to major customers (preferably in the UK blue-light sector—Police/Fire).
- Strong Business Analysis skills, with a track record of gaps analysis, requirements documentation, and stakeholder management.
- Ability to work effectively remotely, self-motivated in virtual teams.
- Demonstrable delivery experience in a fast-paced technical environment.
- Fluent written and verbal communication skills, tailored to both technical and non-technical audiences.
- Technical proficiency to explain software deployment challenges clearly.
- Security clearance eligibility: Must be a UK resident for 5+ years to obtain the required NPPV3 clearance.
Desirable
- Qualification (such as a degree) in Computer Science or related technology domain.
- Certified project manager (Agile, PMP, or equivalent).
- Previous Business Analysis experience within a large-scale tech organisation.
- Familiarity with Agile software development workflows.
Benefits
At Motorola Solutions, your contributions matter. We reward them with:
- Competitive salary & performance-based bonuses.
- 2-weeks extra holiday pay (total of 27 days + public holidays).
- Defined contribution pension scheme + private medical insurance.
- Employee Stock Purchase Plan and life assurance options.
- Flexibility—adaptive working arrangements, encouraging work-life balance.
- Career growth—structured coach-led development for continuous learning.
- Wellbeing support (EAP, health guidance).
- Volunteer/CSR programs.
- Discount schemes with well-known partners.
EEO & Inclusivity Notice
Motorola Solutions is an Equal Opportunity Employer. We value diversity and consider applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. If you don’t meet all criteria but are passionate about emerging recovery technology, we’d still like to hear from you!
Travel Requirements
- 25–50% travel per year.
- Relocation support available (where applicable).
- No relocation required for this position.
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