Pret A Manger
Business Analyst
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Join Pret: Your Career in Business Analysis Starts Here
About Us: We’re Pret
Proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams shape the future through innovation, inclusion, exceptional customer service, and a shared passion for doing the right thing. We’re growing rapidly to be the employer of choice in hospitality—providing exciting opportunities for passionate, hardworking individuals to thrive.
Our Promise: Growing Good Things
Growth is core to everything we do: from daily operations to our teams’. Pret helps people grow in confidence, skills, and unique career paths. [Over 80% of our managers and 20% of our support centre leaders started on the shop floor]—including our CEO, Pano. Here, you’ll find opportunity to shine wherever your talents lie.
Job Opportunity: Business Analyst (Global Technology & Strategy Team)
We are seeking a Business Analyst to join our fast-growing strategy and technology delivery team, reporting to the Senior Business Analyst. You’ll collaborate with programme managers and multi-disciplinary teams to deliver market-leading customer experiences in a dynamic global environment.
What You’ll Do
- Consult on business opportunities, analyse existing systems/processes to uncover needs and impact, and define requirements for new solutions.
- Transform vague asks (e.g., “provide a board-ready number”) into actionable, testable specifications with clear acceptance criteria.
- Map current and future state business processes (identifying inefficiencies/bottlenecks) and design improvements while creating detailed documentation (diagrams, data flows).
- Own requirement validation, ensuring alignment with business goals, quality standards (financial controls included), and regulatory compliance.
- Collaborate on benefits cases, ROI models, and option analysis to guide solution choices.
- Work across business process change, systems development, and data/reporting initiatives, such as Pret’s current data modernisation program.
- Engage with digital, engineering, and data teams, project delivery partners, as well as franchise partners and franchise owners.
- Measure process effectiveness, propose improvements, and support training/improvements during implementation periods.
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Specifically, You’ll Excel In
- Business analysis & systems transformation: Proven ability in retail systems change and compelling BPMN 2.0 process diagrams for cross-stakeholder clarity.
- Project lifecycle delivery: Full experience in requirements synthesis, change management, and stakeholder communication.
- Global problem-solving: Crafting requirements for multi-country businesses across Food, Ops, HR and Finance processes.
- Data & reporting rigour: Hands-on technicality in data flows, data quality, and emerging AI tools to meet fast-paced reporting needs.
- UAT and testing fast idly: Structuring, leading, and coordinating end-to-end user acceptance testing (sign-off) with stakeholders.
- Strategic ownership: Setting priorities without supervision and navigating ambiguous requirements within established deadlines.
- Multi-stakeholder influence & communication: Excelling in presentation skills, visual tools, and tailored narratives for diverse audiences, from franchise leaders to tech teams.
Technical Clarity & Requirements Articulation
- Expertise with PowerPoint, Excel (advanced), Miro, Visio, Confluence, Jira
- Proficiency in agile/fast-moving teams and support for tech deliveries with tangible outcomes.
Why Pret? We Grow, We Support, We Believe in You
Salary & Rewards
- £70,000 – £75,000 per annum, with a potential 10% bonus.
- Gold Card: Free on-site meals/drinks + exclusive discounts (barista drinks, 50% off all food for up to 50% more savings).
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Employee Benefits
- 33 days’ annual leave (flexible Bank Holidays) escalating to 38.
- Private Medical (extended options).
- Pension Match: 4% contribution by Pret (5% after 5 years).
- Insurance & Secured Provisions: Life assurance (3x salary), financial and health wellness cash support, six-figure support to buy a house.
- Extended Awards & Enrichments: Milestone incentives after 5 years + a paid sabbatical after three years of service.
Growth & Purpose
- Fully funded professional & leadership development opportunities.
- A platform for Diversity and Belonging, where you thrive as your true self.
- Dynamically growing experiences fostering a diverse skill set—offering truly enriching challenges.
- Community & Impact: Contribute to The Pret Foundation, our charitable initiative redressing homelessness, food waste, and social platforms.
Living our Values
Pret’s forefront is built on our core values: ✔ Happy Teams = Happy Customers ✔ Amazon Standards Every Day ✔ Never Stand Still (Constant Evolution) ✔ Do the Right Thing
Role Location & Schedule
This role is based at Pret’s London Victoria Support Centre in a hybrid capacity (typically 3 office-based days per week).
Before You Jump in: Apply as your authentic self—we’re expecting curiosity, honesty, not faceless AI. Early applications appreciated: We monitor roles actively and aim to advertise until a professional fit is found.
Why Join Us?
We combine retail agility with transformational scale, and we’re exited to find the right business analyst to lead us forward. [Pret’s been inclusionately founded. Join our journey!]
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