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Business Analyst - 12 Month FTC
About Redcentric
Redcentric Solutions is a leading managed service provider with a rich end-to-end solution portfolio covering Connectivity, Cloud, Cyber and Collaboration, designed and delivered by our highly skilled, UK-based teams from our privately owned, multi-million-pound infrastructure.
With annualised revenues exceeding £135 million, Redcentric employs over 550 skilled professionals delivering services to 2,000+ customers across the UK. Focused on modern IT challenges, we offer expert support in applications, collaboration, infrastructure, networking, and IT security services. Learn more via our website.
Job Description
Overview
Redcentric requires a generalist Business Analyst with exposure to sales, billing, invoicing, and reporting, to join the CTO team and contribute to the corporate business transformation programme.
Aim of the Role
Deliver digitally-first corporate business processes.
Key Responsibilities
Discovery
- Lead discovery workshops as directed by the Corporate Business Transformation Outcomes roadmap, engaging with business-wide subject matter experts (SMEs) to map current processes and pain points.
- Collaborate with the Head of Digital Transformation and Enterprise Architect to define and map target process models.
- Ensure alignment with the Corporate Business strategy and technical enterprise architecture.
- Develop persona-based user stories for project delivery.
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Delivery
- Work closely with delivery teams in sprints to ensure user story acceptance criteria are met at sprint-end review meetings.
- Support process transition teams to guide the shift from current state to target state processes.
Communication
- Produce clear, accurate, and concise process artifacts for all key stakeholders.
- Provide regular progress updates to the Programme Team while participating in all relevant meetings to ensure transparency.
- Challenge existing business processes to meet roadmap outcomes effectively.
Welfare
- Conduct workload risk assessments for yourself and colleagues.
- Proactively identify solutions and offer support during challenges.
Person Specification
Essential Criteria
- Minimum 3 years of Business Analyst experience in a complex corporate environment.
- Minimum 2 years working in an agile environment, preferably with exposure to Scrum.
- Knowledge of and familiarity with CRM, ERP, and billing platforms/architectures.
- Strong ability to dissect, model, and rebuild data/entity models to align with new business outcomes.
- Exceptional written and verbal communication skills, adaptable for internal/external engagement at all levels.
- Pristine attention to detail, accuracy, time management, organisation, and problem-solving.
- Customer-focused, professional, positive, confident, and friendly disposition.
- Highly self-motivated, with the ability to thrive under pressure and prioritise tasks effectively.
- Commitment to delivering high-quality work.
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Preference/Experience
- Exposure to tools like D365 Customer Engagement, D365 Finance and Operations, Data Lake, and Power BI.
- Familiarity with billing systems (e.g. Microsoft, AWS, or Cloud platforms).
- Experience with Azure DevOps, JIRA, or Lucid Charts for capturing and refining process models.
- BPMN notation and proficiency with Office 365 applications (Word, Excel, Teams).
On-Site Attendance
- Ideal candidate should comfortably commute to our Harrogate head office.
- Occasional travel may be required for Reading, York, and London offices.
Flexible Working Policy Effective collaboration often requires 2–3 days on-site per week for direct interaction. Detailed requirements will be clarified upon selection.
Additional Notes
- Redcentric will only contact candidates via official @redcentricplc.com emails. Requests or surveys outside this formal process or financial/personal disclosures are not accepted. If unsure, consult our official website for verification.
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