CFH
Business Analyst
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Job Purpose
The Business Analyst is responsible for the accurate capture, analysis, and documentation of business and system requirements across a range of general business, print/manufacturing, and IT solutions. The role collaborates closely with business and technical stakeholders to translate organisational needs into clear, actionable requirements — ensuring that proposed solutions align with strategic objectives and deliver measurable, sustainable value.
We offer hybrid working (typically 2-3 days in the Radstock office) but during your initial training period you will be required to work in the office on a full-time basis.
Objectives of this Role
- Elicit, analyse, define, and document business, functional, and non-functional requirements for new and existing systems.
- Translate business needs into clear, structured documentation relevant to current or proposed solutions.
- Maintain full traceability of requirements throughout the entire project lifecycle.
- Author Agile user stories, epics, and acceptance criteria to support iterative delivery.
- Produce formal Business Requirements Documents and Functional Specifications for Waterfall or hybrid projects.
- Analyse existing business processes and assess the impact of proposed changes on systems, customers, and operations.
- Identify opportunities for process and system improvement through analysis of current systems, emerging business needs, and market developments.
- Act as the primary liaison between business stakeholders, project managers, and technical teams to ensure shared understanding of scope, priorities, and constraints.
- Support solution design by validating requirements against proposed technical approaches.
- Assist in defining scope, assumptions, constraints, and dependencies for project initiatives.
- Support testing and acceptance activities to ensure delivered solutions meet agreed requirements.
- Ensure all Business Analysis activities align with internal governance, quality standards, and project methodologies.
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Responsibilities
- Contribute to the generation and maintenance of software product backlogs for existing products and systems.
- Provide analytical support for new business initiatives, feasibility assessments, and change requests.
- Author business requirements documents, functional specifications, and approach documents for Waterfall and hybrid projects.
- Support project planning activities by helping to define scope, assumptions, dependencies, and risks.
- Manage communications with internal and external stakeholders throughout the project lifecycle.
- Prepare and deliver presentations, workshops, and walkthroughs for stakeholders at key project stages.
- Collaborate with business users, technical teams, and third parties to facilitate effective requirements-gathering sessions.
- Collaborate on and drive the creation of prototypes as part of the requirements capture process.
- Author training guides and supporting materials for new or updated systems when required.
- Be proactive in the appropriate use of AI tools to support delivery efficiency.
- Proactively suggest improvements to processes and ways of working for the benefit of the business.
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Requirements
Critical Competencies:
- Hybrid requirements elicitation and documentation (Agile & Waterfall)
- Stakeholder management across technical and non-technical audiences
- Business process analysis and improvement
- Change impact assessment
- Traceability management
- Analytical thinking
- Problem solving
- Communication and facilitation
- Presentation skills
Skills and Experience Required:
- Excellent analytical, technical, and quantitative problem-solving skills.
- Proficient in modelling and evaluating current-state and future-state ("as-is" / "to-be") business processes.
- Proficient in Microsoft Office and process mapping tools such as Visio.
- Strong understanding of the software delivery lifecycle and project management methodologies.
- Outstanding attention to detail with the ability to manage multiple concurrent assignments.
- Excellent verbal and written communication skills, with the ability to engage effectively at all levels of the organisation.
- Proven ability to work independently, manage competing priorities, and meet deadlines.
Benefits
- 25 days annual leave plus Bank Holidays (pro rata for part-time)
- Pension scheme
- Employee Assistance programme
- Enhanced Maternity and Paternity Pay
- Cycle to work scheme
- On-site gym
- Weekly yoga class
- On-site parking
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