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The Role
We're looking for a Business Analyst to join our team and help define, shape and deliver high-quality analysis across a range of projects and product initiatives. You'll play an important role in helping teams understand business needs, translate them into clear requirements and deliver solutions that create value across our club.
Working closely with stakeholders, delivery teams and suppliers, you'll bridge the gap between business and technology. From mapping supporter journeys and improving processes to facilitating workshops and shaping requirements, you'll help ensure our projects deliver meaningful outcomes and great experiences across digital and physical touch points.
Who we are
We are one of the most famous clubs in world football, with a rich heritage and history of success – read more about our history, here.
Beyond that, we are passionate about our local community and, behind the scenes, we have a wide variety of opportunities and career paths for all. We have a very defined purpose: to act for a winning team, culture and community. We achieve this by ensuring we are courageous in the pursuit of progress, we champion our community and each other, and that we do the right thing (even when no one is looking).
Our Commitment to Safeguarding
We are committed to ensuring that our environments for children, young people and adults at risk remain safe and inclusive. We therefore require successful candidates to complete a DBS check and other essential background checks prior to starting their employment. Depending on the responsibilities of the role, a DBS will be either a basic, standard, or enhanced check.
Your day-to-day
- Lead business analysis activities - you'll deliver analysis across projects and product initiatives, helping teams define requirements and drive successful outcomes
- Partner with delivery teams - you will work closely with Project Managers, Product Managers and stakeholders to shape solutions, challenge assumptions and support delivery
- Gather and define requirements - you'll facilitate workshops, interviews and discovery sessions to understand needs and translate them into clear, structured requirements
- Create delivery artefacts - you will produce documentation such as BRDs, user stories, acceptance criteria, use cases, process flows and journey maps that support effective solution delivery
- Map supporter journeys and processes - you'll help define current and future-state experiences, identifying opportunities to improve how supporters engage with our club
- Manage requirement changes - you will assess impacts, support prioritisation and ensure changes are clearly communicated to stakeholders
- Drive stakeholder engagement - you'll build trusted relationships across our club and work with colleagues and suppliers to maintain alignment and momentum
- Champion best practice - you will support continuous improvement in business analysis, delivery standards and ways of working while prioritising equality, diversity and inclusion
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What we are looking for
- Proven Business Analyst experience - you have a track record of delivering analysis across projects or product initiatives and can confidently manage requirements through their lifecycle with digital or customer-focused initiative experience advantageous
- Workshop and discovery expertise - you're comfortable facilitating interviews, workshops and requirements gathering sessions with a wide range of stakeholders
- Exceptional requirements management skills - you can translate business needs into clear, testable requirements
- Process and journey mapping experience - you're experienced in creating process flows and end-to-end journey maps that help drive improvement and clarity
- Knowledge of delivery methodologies - you have experience working across Agile, Waterfall or hybrid delivery environments and understand technology delivery lifecycles
- Experience with analysis and modelling tools - you're familiar with tools such as Jira, Confluence, Visio or Lucidchart and can use them to support delivery and collaboration
- Excellent stakeholder management skills - you build trusted relationships, communicate clearly and can engage effectively with technical and non-technical audiences
- A collaborative and proactive approach - you enjoy working as part of a team, take ownership of your work and are committed to continuous improvement
- Professional certification in Business Analysis - you preferably hold a professional certification or qualification in Business Analysis or a similar field
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Why choose us
At Arsenal, we want everyone to feel a sense of trust and belonging, so we are proud of both our club values and also what we offer to our employees. As one of our Gunners, you will receive:
- An exciting reward and recognition scheme
- Generous holiday allowance which increases with your length of service
- Great internal learning and development programmes
- A flexible hybrid working model
- Priority access to apply for match tickets
- A competitive health and wellbeing benefits package
- A leading Employee Assistance Programme
- Great discounts with some of our Partners
- An opportunity to play a vital role in delivering our ED&I strategy by joining one of our Employee Networks
Discover why ‘Our Gunners’ are proud to be part of our team - view their stories here.
Arsenal for Everyone
Arsenal for Everyone is our commitment to promoting and embracing equality, diversity and inclusion, so that everyone connected to the club feels like they belong to the same Arsenal family. We believe that diversity of background, skills and experience drives our success on and off the pitch.
Disability Confident Leader
We are a Disability Confident Leader. We actively welcome and encourage applications from people with disabilities and long-term health conditions. If you need disability-related adjustments to the recruitment process, please indicate this in your application.
If you are likely to meet the definition of being a ‘disabled person’ according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme - please indicate this in your application form below. The information you share with us about your health or disability will not be used in recruitment decisions.
Application Closing Date - Thursday 23rd July 2026
Please note: we reserve the right to close the position early if application volumes are particularly high. We encourage you to get your application in sooner rather than later.
Updates on the status of your application will be sent via email, please routinely check your spam and junk folders, as occasionally emails sent via the Teamtailor platform will find themselves there.
Good luck!
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