How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Business Analyst (Delivery and Schemes Division)
Ofgem’s office locations include Cardiff, Glasgow, or London, with a special welcome to applicants from these cities.
Job Summary
Join Ofgem’s Delivery and Schemes division and play a key role in delivering environmental and social programmes that support the UK’s transition to a greener, more sustainable energy future. Working within the Delivery Hub, you’ll collaborate with a multi-disciplinary team to drive strategic change, process improvements, and digital solutions across a range of energy and environmental schemes.
As a Business Analyst, you’ll thrive in an agile environment, partnering with internal stakeholders, policy and operational teams, technical specialists, and third-party delivery partners to execute complex regulatory and business change. You’ll engage with stakeholders to diagnose business challenges, identify improvement opportunities, and translate these into clear, actionable deliverables – including user stories, process maps, wireframes, and other project artefacts. Your focus will be on facilitating user adoption of new processes and systems to ensure measurable benefits for both consumers and the energy sector.
We are looking for inquisitive, detail-oriented individuals who challenge assumptions, uncover root causes, and deliver practical, lasting improvements. Your toolkit will include strong stakeholder management, experience in agile multidisciplinary teams, and a deep understanding of the software development lifecycle (SDLC). Comfort with multiple priorities and results-driven, analytical thinking will be essential.
You will ensure deliverables meet Government Digital Service (GDS) standards and public sector requirements. This is a meaningful opportunity to influence progress toward a Net Zero energy system, while engaging with a diverse and collaborative team. Ofgem fosters inclusivity, embracing the authentic voices of its employees to represent the communities and consumers it serves.
Note: This role is supported by Ofgem, pending a departmental realignment in 2027 under the Warm Homes Plan. The home department will be confirmed in 2026. Transfers will adhere to the Cabinet Office Statement of Practice (COSoP) or TUPE guidelines.
Key Responsibilities
Business Engagement & Change Management
- Lead business users through structured engagement processes to deliver required changes, ensuring buy-in and alignment with stakeholder needs.
Problem-Solving & Analysis
- Identify and diagnose issues that could impact the successful adoption of change initiatives.
- Apply analytical, communication, and problem-solving skills to drive the team’s objectives.
Requirements Engineering & Delivery
- Analyse business requirements and user needs to agree upon user stories and technical specifications, incorporating perspectives from specialist colleagues within the programme.
- Forecast user volumes and transaction projections for each change initiative and across the entire project pipeline.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Agile Collaboration
- Work closely with agile teams, subject matter experts (SMEs), and IT colleagues to foster a culture of communication and teamwork.
- Model, document, and maintain requirements (typically user stories), often augmented by other formats when necessary.
- Define acceptance criteria in collaboration with the Product Owner and SMEs.
Change Delivery & Process Support
- Analyse workflows and devise strategies for streamlining business processes.
- Define project scope, prioritising changes aligned to evolving needs.
- Facilitate user acceptance testing (UAT) for users and test teams.
- Maintain and update key requirements documents and specifications to guarantee quality and cross-team alignment.
Key Outputs & Deliverables
- Feasibility assessments of existing business processes and stakeholder needs to determine the viability of proposed process/IT improvements.
- Analysed requirements, including functional, non-functional, data, usability, and business rules, captured through conversations with business stakeholders.
- Agreed functional workflows and adoption strategies ensuring smooth implementation of improvements.
- Clear scope definition for each change initiative, providing priority-driven responses to emergent requirements.
- Quality assurance and ongoing maintenance of requirements and specifications following strict GDS standards.
Person Specification
Essential Criteria
- Proven experience working in agile, multidisciplinary, agile team environments (LEAD).
- Stakeholder management expertise, with the ability to distill complex business needs into concise, accurate user stories. Demonstrate expertise using analysis techniques and methodologies.
- Flexible approach to workload, balancing multiple projects under evolving deadlines.
- Comprehensive experience within the software development lifecycle (SDLC).
- Track record of knowledge retention and transfer.
Desirable Criteria
- Familiarity with Government Digital Service (GDS) guidelines.
- Experience in user research and user-centred design principles.
Assessed Behaviours
The role will evaluate you on the following Cartesian behaviours:
-
Changing and Improving Commitment to innovation, continuous development, and adapting to enhance processes/outcomes.
-
Working Together Collaborative mindset, actively engaging with diverse teams and promoting cohesive solutions.
-
Managing a Quality Service Consistently delivering high-quality work while meeting user needs and expectations.
-
Delivering at Pace Ability to navigate fast-paced environments with effective time and resource management.
Benefits & Conditions
- Salary: £35,232 per annum.
- Pension: Contributory membership of the Civil Service Defined Benefit Pension Scheme, with Ofgem adding £10,206 towards your benefits.
- Leave entitlement: 30 days annual leave after two years of service.
- Training opportunities & development plans supporting career progression.
- Flexible work arrangements: Currently 1 day in-office per week, with reviews conducted under ongoing review.
- Families-Friendly policies, comprehensive health plans, and additional benefits tailored to support your needs.
- Important mission-driven work with clear opportunities to contribute meaningfully to Net Zero and energy sector progress during the career upskilling journey.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Security & Eligibility Requirements
Security Clearance
- Mandatory criminal record (disclosure and barring service (DBS)) check.
- Applicants must complete the government’s baseline personnel security standard (BPSS) checks.
Eligibility
Open to any of the following nationality groups:
- UK nationals
- Republic of Ireland nationals
- Commonwealth nationals with UK work rights
- EU, Swiss, Norwegian, Icelandic, or Liechtenstein nationals with valid application under EU Settlement Scheme (EUSS).
- Individuals with indefinite/temporary UK work rights who were eligible for the EUSS by 31 December 2020.
- Turkish nationals or qualifying category entrants, where applicable.
Visit Eligibility and work rights for detailed eligibility requirements.
Selection & Application Process
Civil Service Online Assessment
- Test types: Untimed judgement and work strengths tests (preparation can be accessed here).
- Submit original personal statement (1,250 words max) highlighting alignment with the Essential Criteria. Ensure clarity on each competency demonstrated.
Interview & Interview Feedback
- Note: Feedback will only be provided if you attend an assessment/interview stage.
Diversity & Inclusion Initiatives
Ofgem (through the Civil Service) supports multiple inclusion programmes, including:
- Disability Confident Scheme: Targeted recruitment for candidates with disabilities meeting basic requirements.
- Veteran Support: Part of Great Place to Work for Veterans.
- Prison Leavers Specialist Support Programme: Opportunities for those exiting the prison system see more.
Further Information
-
Civil Service Recruitment Principles: Fair and merit-based appointments rooted in professional integrity.
-
Contact Recruitment Enquiries: Name: Lucy Dowding Email: recruitment@ofgem.gov.uk Alternatively reach out directly at: recruitment Email: recruitment@ofgem.gov.uk for test-related or procedural questions.
-
Expected Status Check: Cifas may review application details related to dishonesty or malpractice. Personal rights guidance is available here.
Ensure all submissions adhere to honesty and integrity standards. Plagiarism or fraudulent states may result in rejection of the application. Gaming the system can trigger internal disciplinary processes, including termination. See guidelines [here](Civil Service candidate advice - AI in recruitment).
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location