Ventula Consulting
Business Analyst
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Business Analyst – 12-month Contract – ServiceNow – Remote - £500 p/d (Outside IR35)
We are looking for an experienced Business Analyst to join our global life sciences client to bring a strong understanding of ServiceNow ITSM and business processes. The role will involve working with business stakeholders and technical teams to gather, analyse, and document requirements, ensuring solutions align with ITSM needs, ITIL best practices, and ServiceNow standards.
The successful candidate will lead requirements workshops, create user stories, acceptance criteria, process documentation, and support the design of current and future-state ITSM processes. They will work closely with architects and developers to translate requirements into technical solutions, support testing and UAT activities, and maintain accurate documentation across service catalogues, processes, and knowledge articles.
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The role will also involve identifying process improvement opportunities, supporting continuous optimisation, and communicating progress, risks, dependencies, and decisions to stakeholders.
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Key Requirements:
- ServiceNow ITSM experience
- Strong Business Analysis experience
- Requirements gathering and documentation
- Stakeholder management and workshop facilitation
- User stories and acceptance criteria creation
- ITSM process analysis and design
- ITIL best practice knowledge
- UAT and test support experience
- Excellent communication skills
- Process improvement experience
Location:
Fully Remote
Day Rate:
£500 p/d (Outside IR35)
Duration:
12-month
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