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🚀 Business Analyst – Operating Model Transformation | UK Public Sector & Regulatory Programmes
Join Mastek and help shape the future of public sector transformation.
We're looking for an experienced Business Analyst who thrives in complex environments and enjoys bringing structure, clarity, and evidence-based decision-making to large-scale transformation initiatives.
Working as part of a high-profile programme for a major UK public sector/regulatory client, you will play a pivotal role in designing how the future organisation will operate. This isn't a traditional requirements-gathering role—it's an opportunity to drive meaningful change by assessing process maturity, identifying transformation opportunities, and developing a defensible roadmap for implementation.
📍 Location: London, UK
🛡 Clearance: No SC
📅 Expected Start: 2 weeks
💼 Employment Type: Permanent
What You'll Be Doing
As a trusted Business Analyst, you will:
- Lead the discovery and assessment of current-state business processes, operating models, and organisational capabilities.
- Design structured methodologies for process analysis, maturity assessment, benchmarking, and prioritisation.
- Facilitate workshops, stakeholder interviews, and evidence-gathering sessions across diverse business functions.
- Analyse policies, procedures, controls, governance frameworks, operational data, management information, and service performance metrics.
- Assess organisational readiness across people, process, technology, data, and control dimensions.
- Identify gaps, risks, dependencies, and opportunities for improvement, producing evidence-based recommendations.
- Develop prioritisation, sequencing, and transition roadmaps that support safe and effective transformation delivery.
- Create governance-ready analysis packs, maturity assessments, readiness reports, and business insights capable of standing up to assurance, audit, and independent review.
- Collaborate with multidisciplinary delivery teams working within Agile delivery frameworks and formal governance structures.
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What We're Looking For
- Strong experience delivering Business Analysis within complex transformation, change, or operating model programmes.
- Proven expertise in process mapping, process improvement, gap analysis, and business process re-engineering.
- Experience conducting structured discovery workshops and converting complex stakeholder input into clear, actionable insights.
- Strong analytical and problem-solving capabilities with a highly evidence-driven approach.
- Ability to create traceable, defensible outputs suitable for executive stakeholders, governance boards, and audit scrutiny.
- Experience applying Lean, Continuous Improvement, Six Sigma, or similar process optimisation methodologies.
- Lean Six Sigma Green Belt, Black Belt, or equivalent certification highly desirable.
- Excellent stakeholder management and communication skills with the ability to influence at multiple organisational levels.
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Desirable Experience
- Financial Services, Financial Crime, Risk, Compliance, or Regulatory environments.
- UK Public Sector or regulator-facing programmes.
- Experience working within highly governed, regulated, or assurance-driven organisations.
- Exposure to operating model design, organisational transformation, and large-scale change initiatives.
Why Join Mastek?
At Mastek, you'll be part of a team delivering impactful transformation programmes that shape how organisations operate, improve services, and deliver value at scale. You'll work alongside industry experts, transformation leaders, and public sector specialists on programmes that make a genuine difference.
Apply Today
If you're a Business Analyst with a passion for process excellence, structured problem-solving, and large-scale transformation, we'd love to hear from you.
📩 Apply now or connect with our Talent Acquisition team to learn more.
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