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Business Analyst
Business Analyst
Department
Project Management
Location
Cheltenham
Role Description
This role provides dedicated business analysis support across strategic and operational change initiatives within Polo Works, with a focus on data, systems, and process improvement. The Business Analyst will collaborate closely with business users, delivery teams, and technology partners, translating business needs into clear requirements and supporting delivery through the project lifecycle.
Experience with data and reporting projects is highly desirable, as is experience in the Lloyd’s London Insurance Market or wider insurance industry.
Key Responsibilities
- Capture and document business requirements, processes, and data needs for all change initiatives.
- Work with stakeholders across Polo Works functions, facilitating alignment and collaboration.
- Provide analysis and mapping of data flows between core data systems and reporting tools.
- Produce clear and structured documentation, including:
- Requirement specifications
- User stories
- Business cases
- Process maps
- Assist in the development of:
- Data dictionaries
- Data lineage documentation
- Reporting requirements
- Collaborate with delivery teams to ensure requirements are understood, developed, and tested appropriately.
- Support test planning and execution, including:
- Defining test cases
- Participating in User Acceptance Testing (UAT)
- Contribute to ** ongoing improvement of business processes**, identifying opportunities for optimisation, automation, and efficiency gains.
- Facilitate stakeholder meetings and requirements workshops.
- Assist in the evaluation and onboarding of new vendors or technology solutions.
- Work with project managers to:
- Track progress
- Highlight risks, assumptions, issues, and dependencies
- Ensure successful delivery of all projects.
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Essential Requirements
Skills, Knowledge & Expertise
- Proven experience as a Business Analyst within an insurance or financial services environment, delivering changes across Agile and Waterfall methodologies.
- Strong analytical skills, with experience in documenting requirements, processes, and data logic.
- Understanding of data structures and familiarity with data/reporting initiatives.
- Ability to build effective relationships with business and technical stakeholders across all levels.
- Experience in producing documentation, including:
- Process flows
- Business cases
- Test plans
- Strong verbal and written communication skills, including:
- Stakeholder management
- Facilitation
- Presentation
- Comfortable working in an environment of evolving priorities and concurrent projects.
- Experience using tools such as Power BI, Fabric, DevOps.
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Desirable Qualifications/Experience
- Experience working on Data Warehouse or MI/BI projects.
- Familiarity with London Market insurance systems and data (e.g., policy, claims, bordereaux).
- Working knowledge of data governance principles and data quality standards.
- Certified in Business Analysis (e.g., BCS Accreditation).
Cultural Fit: Polo Works PRIDE Values
The role aligns with Polo Works’ core values:
- Pioneering – We don’t stand still.
- Responsible – We do the right thing.
- Inclusive – We all play a role.
- Delivery Focussed – We provide services we’re proud of.
- Empowering – We equip people to be their best.
Benefits
Core Offerings
- Competitive salary
- Discretionary annual bonus
- 26 days of annual leave (with option to buy additional days)
- Excellent benefits package, including:
- Private health insurance
- Life assurance
- Income protection
- Enhanced pension contributions
- Occupational maternity and paternity pay
Additional Perks
- Flexible, hybrid working
- Company volunteering days
- Electric Vehicle (EV) leasing scheme
- Employee assistance programme with:
- Retail discounts
- Savings opportunities
- Generous employee referral scheme
- Free Cheltenham bus travel
- Regular sports and social events
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