Simplify
Business Analyst - Change & Transformation
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BUSINESS ANALYST / SENIOR BUSINESS ANALYST - BUSINESS CHANGE & TRANSFORMATION
SALARY: Up to £60,000.00 + benefits
LOCATION: HOME BASED (UK) WITH OCCASIONAL TRAVEL
Are You...
A Business Analyst, Senior Business Analyst, or Business Change Analyst, (rather than an IT Business Analyst), with experience supporting business change, transformation, or process improvement projects and programmes?
The 'Swiss Army knife' of the team - comfortable analysing data, improving customer journeys, facilitating workshops and getting stuck in where needed?
Commercially minded and focused on delivering business outcomes and benefits i.e., cost savings, productivity gains, service improvements etc, rather than just documenting requirements?
Excited by AI and automation, with experience supporting technology-enabled as opposed to technology-led change, and some exposure to supporting projects involving AI, automation, or new/emerging technology?
Based in the UK with valid right to work?
Join Us At Simplify!
Join the UK's largest group of property services - a business that's continually evolving and where your work will directly influence how we operate.
As we accelerate our transformation journey, we're embracing AI, automation, and smarter ways of working to deliver better outcomes for our colleagues, customers, and business.
Benefits
- Competitive Salary of £45,000.00-60,000.00
- Remote working options (hybrid and office-based options also available if preferred)
- 25 Days Holiday (Plus 8 Days Public Holiday) rising with length of service
- Option To Buy Or Sell Holiday
- Company Pension
- Life Assurance
- Enhanced Maternity, Paternity & Adoption Pay
- Free Conveyancing Legals
- GP 24-hour service
- Retail Discounts Plus Many More!
What You'll Be Doing
We're looking for an accomplished Business Change Business Analyst who thrives on variety.
- You'll be equally comfortable analysing data, facilitating workshops, mapping customer journeys, and identifying opportunities to improve the way we work.
- This isn't an IT Business Analyst role and it does not focus purely on systems or documentation. We need someone who rolls up their sleeves, adapts to each project, and delivers practical business solutions.
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Working across business change and transformation initiatives, you'll partner with operational teams, project managers, product owners, technology colleagues, and senior stakeholders to deliver measurable business outcomes using data, insight, and stakeholder feedback.
If you thrive in fast-paced environments, embrace ambiguity, and take ownership, we'd love to hear from you.
Key Responsibilities
- Lead business analysis across transformation and continuous improvement initiatives.
- Facilitate workshops to understand business needs and opportunities.
- Analyse data to identify trends, root causes, and improvements.
- Map current and future-state processes and customer journeys.
- Improve customer experience, operational efficiency, and business performance.
- Capture, analyse, and document business requirements.
- Produce process maps, user stories, business cases, and BA artefacts.
- Challenge existing processes and recommend practical improvements.
- Shape solutions, outcomes, and benefits with stakeholders.
- Identify opportunities for AI, automation, and emerging technologies.
- Partner with operational, project, product, and technology teams.
- Support testing, implementation, and business adoption.
- Track outcomes and benefits realisation.
- Manage changing priorities and multiple workstreams.
- Take ownership and get involved wherever needed to deliver results.
Core Requirements
- Proven Business Analyst experience delivering business change, transformation, or process improvement.
- Workshop facilitation and stakeholder engagement at all levels.
- Strong business process analysis and process mapping skills.
- Experience using data to support recommendations and decisions.
- Experience supporting AI, automation, or new/emerging technology initiatives.
- Experience improving customer or colleague journeys.
- Strong requirements elicitation, analysis, and documentation skills.
- Ability to analyse business problems and recommend practical solutions.
- Experience supporting business change and adoption.
- Strong stakeholder management and influencing skills.
- Experience managing multiple priorities in a fast-paced environment.
- Strong analytical, problem-solving, and communication skills.
- Experience working in Agile, Waterfall, or hybrid environments.
- Intermediate Microsoft 365 skills, including Power BI.
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Additionally, for Senior Business Analyst appointments:
- Experience mentoring, coaching, or supporting other Business Analysts.
Desirable Knowledge & Experience
- BCS Business Analysis qualification (or equivalent).
- AI, automation, or technology-enabled improvement.
- Experience within property, legal, financial services, or another complex operational environment.
- Business case development and benefits realisation.
- Lean Six Sigma, Change Management, or Process Improvement qualification.
- Visio, Miro, Lucidchart, or similar.
What Success Looks Like:
- You'll wear multiple hats and get stuck in.
- Take ownership and deliver business outcomes.
- Think analytically while remaining pragmatic.
- Enjoy working with data, people, processes, and technology.
- Build trusted stakeholder relationships.
- Challenge constructively and seek continuous improvement.
- Turn complex problems into practical solutions.
- Thrive in ambiguity and changing priorities.
- Communicate confidently at all levels.
- Embrace AI, automation, and innovation.
Not the Right Fit if:
- Your experience is primarily technical IT business analysis rather than business change.
- You prefer documenting requirements over improving the business.
- You avoid ambiguity or changing priorities.
- You're more process-focused than outcome-focused.
- You'd rather coordinate than get stuck in.
- You can't demonstrate measurable business outcomes.
Our Hiring Process
- You’ve checked out our job ad.
- It’s gathered your interest and you’ve applied using our easy application process.
- If shortlisted, you will be invited to participate in a 20-minute telephone screening.
- If successful, we will invite you to attend a Microsoft Teams video interview. This interview will last for approximately 1 hour and incorporate a short pre-set presentation element.
- If successful, we’ll make you an offer and get the ball rolling.
- After joining us, you can recommend friends to join us too, earning a referral bonus for each successful appointment!
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