HM Revenue & Customs
Business Analyst - Cyber Security (Security Cleared)
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Business Analyst
Join HMRC as a Business Analyst and contribute to our digital transformation, helping shape and validate critical business needs. This role demands a strong blend of technical awareness and stakeholder management, ensuring requirements are controlled, agreed, and aligned to deliver coherent, scalable, and customer-centred digital solutions.
Key focus areas include:
- Cyber Security project experience, particularly with SIEM tooling
- NIST compliance knowledge
- Data & analytics, AI/ML, and LLM chatbot familiarity
- Analytical problem-solving and process refinement
- Clear, cross-functional communication for varied audiences
About the Role
The Business Analyst will:
- Define and capture requirements (business, user, functional, non-functional).
- Model and map processes to improve scalability and performance.
- Translate complex technical concepts for diverse stakeholder groups.
- Support digital-first communication enhancements, including mailbox optimisation and infrastructure modernisation.
This is a key enabler role for HMRC’s digital delivery, ensuring your work aligns with regulatory, customer, and cost-reduction objectives.
Essential Criteria
- SC-level UK Government Security Clearance (active prior to applying).
- Cyber Security project experience, including:
- Hands-on work with SIEM tooling (e.g., Splunk, IBM QRadar).
- Familiarity with the NIST framework.
- Experience in data & analytics, with insights into AI/ML and conversational AI tools (e.g., LLM chatbot solutions).
- Technical & methodological expertise:
- Excuellent analytical thinking and problem-solving.
- Skill in process mapping (as-is and to-be).
- Ability to translate processes/flows into technical and business requirements.
- Stakeholder engagement skills:
- Comfortable navigating ambiguity to shape early design options.
- Experience in multi-disciplinary digital teams (design, delivery, discovery).
- Communication & documentation:
- Strong critical thinking to synthesise diverse viewpoints.
- Experience producing clear BRDs, FRDs, and process visuals (BPMN, etc.).
- Effectively communicates with technical and non-technical audiences.
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Key Responsibilities
Requirements Management & Clarification
- Define business user requirements and ensure alignment across complex stakeholder groups.
- Validate requirements using HMRC standards and facilitate domain knowledge translation.
- Work closely with architects, product teams, and operational experts on:
- Problem articulation
- Early design direction.
Stakeholder Collaboration
- Engage proactively with CDIO teams, Customer Strategy & Tax Design, SEES, Digital Contact, Legal and Policy to ensure:
- Requirements reflect legal, customer, and program goals. -lijn continuity while building collaborative relationships.
Discovery & Evidence-Gathering
- Contribute to journey mapping, process analysis, and data exploration.
- Assess user and operational needs across:
- Digital mailbox transformation
- API and infrastructure modernisation.
- Digital communication desktop (DPP workstreams).
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Alignment & Delivery Support
- Ensure business requirements enable program objectives including:
- Cost reduction via print/postage reduction.
- Development of a customer-first digital strategy.
Detailed Technical & Soft Skills
Requirements Gathering
- Experience in eliciting, documenting, and managing requirements via:
- User stories
- Use case analysis
- Process mapping techniques.
Communication & Facilitation
- Strong verbal/written communication for technical teams, policymakers, and leadership.
- Effective presentation and facilitation in multi-disciplinary sessions.
Stakeholder Management
- Handles expectation management across all organisational levels.
- Resolves conflicts and manages dependencies within delivery timelines.
Documentation & Modelling
- Proficiency in:
- Tooling: Visio, Lucidchart, BPMN.
- Document styles: BRDs, FRDs, and requirement catalogues.
Technical Competencies
- Understanding of:
- IT ecosystems and their interoperability.
- SDLC methodologies (Agile preferred).
- Collaboration with developers, testers, and architects.
Please note that active UK Government Security Clearance (SC) is a mandatory requirement. All applicants must ensure verification is in place prior to applying.
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