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Business Analyst – Digital
The Digital team at easyJet holidays sits at the centre of how we build, improve and deliver our online products. As a Business Analyst, you'll work alongside Product Owners, engineers, UX designers and delivery leads to turn strategic initiatives into working products. We're hiring two Business Analysts right now, one to focus on our Booking product area and one on Service, so whichever area matches your background, there's a role here for you.
Key Responsibilities
You'll be responsible for owning the requirements process end-to-end in your product area, acting as the link between the business and the technical teams delivering change.
- Gathering, documenting, analysing and challenging business requirements across your product area
- Owning requirements from discovery through to delivery, with progressively more detail documented at each stage
- Working closely with Product Owners, engineers and UX to translate ideas into clear, testable user stories using tools like JIRA and Confluence
- Mapping current and future-state customer journeys and business processes to identify where improvements can be made
- Ensuring changes fit within the wider system architecture
- Keeping business areas informed and involved throughout the change lifecycle so they retain ownership of their processes
- Identifying, reporting and helping to manage risk as it arises
- Supporting the identification and validation of benefits
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Requirements & Skills
What You’ll Bring to the Team
You’ll need to demonstrate:
- Experience gathering and shaping requirements across digital products, ideally within a booking, e-commerce or service context
- Confidence working with agile delivery methods, including writing user stories and acceptance criteria using BDD (Behaviour-Driven Development)
- Strong analytical skills, including process mapping, gap analysis and root cause analysis
- A solid understanding of how websites are structured, including integration points between front-end and back-end systems
- Clear communication skills, with the ability to collaborate across both business and technical teams
- Experience managing stakeholder relationships at different organisational levels
Travel industry or holidays experience is a plus, but not essential.
Benefits
In addition to your competitive salary, our all-inclusive benefits package includes:
- A company-wide bonus scheme
- 7.25% pension contribution
- Private medical insurance
- Share options and life assurance
Flexible benefits include:
- Heavily discounted flights for yourself and loved ones
- Free easyJet Plus membership
- Annual holiday vouchers
- Generous annual leave entitlement
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The role is full-time, based at our easyJet holidays HQ near Luton Airport, with a hybrid working model of 3 days per week in the office.
How to Apply
Please apply promptly to avoid disappointment.
Occasionally, we receive a large volume of applications, which may result in the closing date being brought forward.
At easyJet holidays, we’re committed to fostering an inclusive workplace. If you require adjustments or support during recruitment, such as extra time, accessible interviews, or additional accommodations, please contact: ma.recruitment@easyjet.com.
We value diversity and equitability for everyone.
About easyJet holidays
Ready to make your next move? How about making your mark?
Join a team with unstoppable drive and passion. Since 2019, we’ve launched easyJet holidays, with a mission to provide brilliant holidays at unbeatable prices.
We’re committed to making sustainable travel affordable and accessible to all—so we’re building remarkable teams with modern ways of working. As part of the UK’s fastest-growing tour operator, you’ll help build experiences customers will remember forever.
Make a difference with your next role. Make it easyJet holidays.
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