easyJet holidays
Business Analyst - Digital
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Business Analyst – Digital
The Digital team at easyJet holidays sits at the centre of how we build, improve and deliver our online products. As a Business Analyst, you’ll work alongside Product Owners, engineers, UX designers, and delivery leads to turn strategic initiatives into working products. We’re hiring two Business Analysts right now—one to focus on our Book product area, and one on Service, so whichever area matches your background, there’s a role here for you.
You’ll be responsible for owning the requirements process end-to-end in your product area, acting as the link between the business and the technical teams delivering change.
You Will Be Responsible For
- Gathering, documenting, analysing, and challenging business requirements across your product area
- Owning requirements from discovery through to delivery, with progressively more detail documented at each stage
- Working closely with Product Owners, engineers, and UX teams to translate ideas into clear, testable user stories using tools like JIRA and Confluence
- Mapping current and future customer journeys and business processes, identifying areas for improvement
- Ensuring changes align with the wider system architecture
- Keeping business areas informed and engaged throughout the change lifecycle to maintain process ownership
- Identifying, reporting, and managing risk as it arises
- Supporting benefits identification and validation
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What You’ll Bring To The Team
- Experience in gathering and shaping requirements across digital products, ideally within a booking, e-commerce, or service context
- Confidence using agile delivery methods, including writing user stories and acceptance criteria using BDD (Behaviour-Driven Development)
- Strong analytical skills, including process mapping, gap analysis, and root cause analysis
- A good understanding of how websites and integrations work, including front-end and back-end systems
- Clear communication skills, with experience working across business and technical teams
- Experience managing stakeholder relationships at multiple levels in an organisation
- Travel industry or holidays experience is a plus (but not essential)
What’s In It For You
Beyond your competitive base salary, you’ll receive an all-inclusive benefits package, including:
- A company-wide bonus scheme
- 7% pension contribution
- Private medical insurance
- A choice of share options and life assurance
- Flexible benefits tailored to your needs
- Heavily discounted flights for you and your loved ones
- Free easyJet Plus membership
- Annual holiday vouchers
- A generous annual leave entitlement
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The role is full-time and based at our easyJet holidays HQ near Luton Airport, with a hybrid working model (3 days per week in the office).
About easyJet Holidays
Ready to make your next move? Join a team with uxperience and passion at easyJet holidays.
In 2019, we launched our holiday platform with a mission to deliver brilliant holidays at unbeatable prices. We aim to lead the industry by making sustainable travel accessible while building remarkable teams with modern ways of working. You’ll:
- Be part of the UK’s fastest-growing tour operator and a company ranked among the Best Workplaces in Travel
- Enjoy autonomy, the freedom to share ideas, and the chance to work with industry experts
- Create unforgettable customer experiences
Make a difference with your next role—make it with easyJet holidays.
#ejholidays
Primary Location: United Kingdom—London—Luton Airport Schedule: Full-time
For adjustments during the application process, contact ma.recruitment@easyjet.com—we’re committed to accessibility at every stage.
Please apply now—prospective closing dates may be brought forward during high application volume. Act promptly to avoid disappointment!
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