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Business Analyst : Digital Transformation (JSM / ITSM and HubSpot / CRM)
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Business Analyst Opportunity
An opportunity has arisen for a Business Analyst to join a well-established biotech company using large-scale genetic data and AI to predict disease risk and advance precision healthcare.
Role Overview
As a Business Analyst, you will gather business requirements, design efficient processes, and support the delivery of a Jira Service Management solution.
Key Details
- Duration: 6-month contract-based role
- Work Options: Hybrid / remote
- Salary: GBP 400 - GBP 500 per day
- Benefits: Included
Responsibilities
- Gathering, analysing, and documenting business and operational requirements.
- Producing functional specifications, user stories, and acceptance criteria.
- Mapping business processes, workflows, business rules, and system integrations.
- Acting as the link between business stakeholders, technical teams, and external delivery partners.
- Managing and refining the project backlog to support successful delivery.
- Defining workflow processes and automation requirements.
- Supporting solution validation to ensure business requirements are met.
- Preparing test scripts, coordinating User Acceptance Testing (UAT), and managing defects through to resolution.
- Identifying project risks, dependencies, and implementation considerations.
- Assisting with business readiness, transition planning, and change management activities.
- Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution.
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Requirements
- Previous experience as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst, or in a similar role.
- Experience in delivering business systems, process improvement, or digital transformation projects.
- Skilled in requirements gathering, process mapping, and preparing detailed functional documentation.
- Experience with Jira Service Management (JSM), IT Service Management (ITSM) platforms, or service management transformation projects.
- Experience integrating HubSpot or other CRM platforms.
- Ability to produce user stories, functional specifications, workflow diagrams, and process documentation.
- Experience supporting testing, User Acceptance Testing (UAT), and solution implementation.
- Background working within operational, customer service, technology, or business transformation environments.
- Good understanding of workflow automation, service processes, and systems integration.
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About the Company
This is a great opportunity for an experienced Business Analyst looking to contribute to meaningful process improvement within a specialist healthcare environment.
Important Information
We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information, see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR, please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.
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