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Business Analyst
Business Analyst – Operational Change Team
Location: Manchester Industry: Financial Services
About the Role
An exciting opportunity exists for a Business Analyst to join AJ Bell’s Operational Change team. This role will leverage your expertise to support our growth targets and cost efficiency initiatives, providing leadership in business analysis to propel your career in a dynamic London-based environment.
Key Responsibilities
- Collaborate with internal and external stakeholders to investigate, model, and refine business functions, processes, information flows, and data structures.
- Gather, analyse, and validate business requirements, translating needs into actionable specifications.
- Develop high-quality business analysis deliverables (e.g., process maps, requirements documents) following organisational standards and using appropriate tools and methodologies.
- Create detailed functional specifications for new or enhanced systems, ensuring technical accuracy and business alignment.
- Facilitate stakeholder meetings and workshops, capturing insights and presenting findings—both in verbal and written reports.
- Assist in defining User Acceptance Testing (UAT) criteria for new systems, ensuring functional precision.
- Conduct process analysis (gap, impact, and risk assessments) to identify misalignments, advocate for optimisations, and drive efficiency gains.
- Support internal development teams and external suppliers in implementing system/process changes, acting as a bridge between technical and non-technical stakeholders.
- Proactively identify inefficiencies in systems/processes—from documentation to workflows—highlighting opportunities for cost savings or enhanced performance to senior leadership.
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What We’re Looking For
Essential Criteria
- 3–5 years’ experience (minimum) as a Business Analyst in a professional services or financial/retail setting.
- Recognition or near-completion of a professional Business Analysis certification (e.g., BCS BA, IIBA ACE™, Agile BA accreditation).
- Exceptional analytical and problem-solving skills, with an ability to distil complexity into clear solutions.
- Demonstrable experience in Agile processes (Scrum/Kanban) and collaborating across cross-functional teams.
- Meticulous attention to detail—processes, data integrity, regulatory adherence, and risk factors should be viewed holistically.
- Deep knowledge of industry-specific standards (e.g., FCA compliance, GDPR) and regulatory frameworks applicable to financial services.
- Confidence in working independently with clear briefs while also leveraging team input for convergence and consensus.
Preferred Skills
- Proficiency in Lean/Six Sigma methodologies and real-world experience applying them to process re-engineering.
- Familiarity with BI tools (e.g., Tableau, Power BI) or systems analysis tools like Visio or Lucidchart.
- Exposure to ERP/data governance architectures in finance/insurance.
- Stakeholder management in high-pressure environments, balancing technical clarity with business needs.
About AJ Bell
AJ Bell is a fast-growing investment platform, trusted by over 723,000 UK customers managing £108.7 billion in assets. Our mission is democratising access to investing—meeting savers and professionals where they are.
- Ranked in Fortune’s "Europe’s Best Workplaces" for six consecutive years.
- Accredited as a Great Place to Work® in 2025 and 2026 for our culture of support, collaboration, and purpose-drive.
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What We Offer
Core Benefits
- 26 paid holidays + buy-sell holiday scheme, scaling with service.
- Financial security: 7% company pension with multiple schemes (including sign-on bonuses).
- Performance recognition: Discretionary bonus, profit share schemes (long-term appreciation via stock awards), and free shares.
- Health & wellness:
- Free onsite gym and health cash plan.
- Discounted private healthcare (via AXA PPP).
- Workplace aid:
- Travel payments, bike loan scheme.
- Employee Assistance Programme for holistic support.
- Development & flexibility:
- Hybrid working (60% in-office), with new starters transitioning via a full-time in-office probation (3–6 months).
- Structured learning & development, paired with company sponsored certifications.
- Casual dress policy and progressive salary bands based on market and role.
Life at AJ Bell
- Culture: Collaborative, flat hierarchies, and a commitment to continuous learning.
- Recreation: Annual summer/Xmas parties, “Eat Healthy Fridays,” and team socials (e.g., escape rooms, quiz nights).
- Social responsibility: Supporting initiatives like Careers & the Curriculum (financial education in schools) and Diamond Trust Pets (lookups for vet charities).
Inclusion & Diversity
AJ Bell is a place for everyone, not a limited edition. We assess candidates on skills, potential, and resilience—regardless of background. Our commitment aligns with UK Workplace Equality Rules and we celebrate neurodiversity, gender-shift initiatives, and neurodiversity/health actions.
Apply if you share our culture of business shaping—and drive. Be yourself. AJ Bell prides itself on the wisdom of a diverse team.
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