RedRock Resourcing
Business Analyst (ERP/CRM) - Up to £50k - New Role
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Business Analyst (ERP/CRM) - Up to £50k - New Role
Business Analyst (ERP/CRM) – Up to £50k – New Role
Location: Harrogate Work pattern: 2 days per week on-site
Keywords: Business Analysis, Process Mapping, BPMN, Lucid, D365, AWS, Azure, Power BI
A leading consultancy requires an experienced Business Analyst to join its growing transformation function.
The successful candidate will bring a broad business background, including exposure to sales, billing, invoicing, and billing reporting, along with the following key competencies:
Role Requirements
- Strong business analysis experience in an enterprise environment
- Substantial agile experience (preferably in Scrum)
- In-depth knowledge of CRM, ERP (e.g., D365), and billing platforms/architectures
- Proven ability in mapping, dissecting, and rebuilding data and entity models using BPMN
- Excellent written and verbal communication skills, with the ability to engage stakeholders across all levels
- Ability to work under pressure, prioritise effectively, and thrive in a fast-paced environment
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Desirable (but not essential) skills/include experience with:
- Microsoft D365 (Customer Engagement & Finance & Operations)
- Data Lakes, Power BI
- Azure DevOps, JIRA, Lucid (or similar tools) for modelling and refining processes
- BPMN notation proficiency
- Office 365 applications (Word, Excel, Teams)
Key Responsibilities
- Lead discovery workshops to map existing processes and identify key pain points (AS IS state)
- Collaborate with:
- Head of Digital Transformation
- Enterprise Architects
- Subject Matter Experts (SMEs) to define and map the target state process model (TO BE)
- Ensure the target model aligns with business strategy and current enterprise architecture
- Compose user stories for delivery teams
- Support sprint reviews to validate that stakeholder acceptance criteria are met
- Work with process transition teams to ensure smooth migration from current state to target state
- Maintain clear, accurate, and concise deliverables/outputs shared with all key stakeholders
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