Business Analyst – Guardian Suite Deployment (Remote & Travel-Based)

Company Overview

At Motorola Solutions, we believe everything starts with our people. We’re a global, close-knit community, united by our relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property, and places. Our solutions foster the collaboration critical for safer communities, schools, hospitals, businesses, and nations.

Our teams deliver solutions for emergency response, including control room applications that enable 999 operators to dispatch responders efficiently—ensuring the right response when every second counts.

Department Overview

The Control Room Solutions team provides the backbone for emergency response in the UK & Europe. Our Guardian Suite application powers critical communication and workflows for Police, Fire & Rescue, and other emergency services.

Since evolving from a startup to a leading UK & European player, we’ve helped agencies achieve faster decision-making, better resource allocation, and higher public safety efficiency. Our mission now is to innovate, shape agency workflows, and save lives through scalable technology solutions.

Job Description

This remote-based role (with 25–50% travel) is within the Guardian Deployment Team. As the Business Analyst for Emergency Services Control Rooms, your primary responsibility is to facilitate the deployment of Motorola Solutions’ Control Room Solution (Guardian Suite) to strategic customers.

Key Accountability

• Establish a direct operational relationship with project and operational personnel across assigned Police, Fire & Rescue, or other Emergency Services agencies.
• Drive business benefit realisation through clear documentation, stakeholder engagement, and workflow optimisation.
• Ensure customer satisfaction as the principal Business Analyst for high-impact deployments.

Core Responsibilities

The Business Analyst will:

• Be the operational process subject matter expert for customers.
• Conduct requirement gap analysis (pre-contract and contract change processes).
• Deliver RAG (Red/Amber/Green) status updates on functional requirements for integration/software development teams.
• Act as the primary liaison between Engineering/Development teams and customers, tracking software progress.
• Capture and document customer requirements (usage acceptance criteria) for deployment proposals and live services.
• Work with suppliers to align their capabilities with customer needs, identifying gaps and coordinating development roadmaps.
• Perform training needs analyses for customers, delivering train-the-trainer courses and user training support.
• Support test events (managed by Software Test Engineers) and defect management workflows.
• Provide on-site support during critical events (e.g., Guardian Go Lives, software upgrades, or system outages).
• Create/update user stories and acceptance criteria for Engineering/Development teams and suppliers.
• Collaborate with Service Management on software defect incidents/problem resolution in live service.
• Assist Programme Managers and Technical Design Authorities in developing pre-sales proposals and deployment documentation for new Motorola Solutions solutions.