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Salary: £40,000 - £45,000 per annum (DOE)
Company Benefits
Location
Walsall, West Midlands
Contract
Full Time | Permanent | 37 hours per week
About Us
Echo Managed Services and its subsidiary Aptumo support water companies globally to deliver effective customer service and drive retail operation efficiency through end to end customer service and water billing software offerings.
The Role
This role goes beyond traditional Business Analysis. You will work closely with teams across the business to design customer-centric solutions, streamline processes, and support the achievement of revenue and growth targets.
Combining analytical thinking, design thinking, and commercial awareness, you will help drive new business opportunities while delivering exceptional value and outcomes for clients.
Key Responsibilities
- Work with prospects and existing clients to capture, interpret, prioritise, and refine business requirements
- Produce clear, high-quality artefacts including user stories, BRDs, functional specifications, and test cases
- Develop a strong understanding of Echo’s products to confidently demonstrate functionality and support successful client adoption
- Build knowledge of the water billing market, customer needs, and regulatory drivers to support informed decision-making
- Partner with Product teams to influence the roadmap using market insight and client feedback
- Help identify opportunities to improve processes, customer journeys, and commercial outcomes through innovative thinking
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What You’ll Need
- Experience as a Business Analyst, ideally within software, utilities, or a regulated environment
- Strong commercial awareness with the ability to connect customer needs to business outcomes
- Confidence working with clients, prospects, and cross-functional teams
- Ability to produce clear and structured requirements documentation and user stories
- Strong analytical skills with the ability to simplify complex challenges into actionable insights
- Excellent communication and stakeholder engagement skills
- A proactive and curious mindset with a passion for improving processes and customer experiences
What You'll Get
- Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
- Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
- Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
- Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
- Professional Development: Hands-on training and ongoing career development opportunities
- Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
- Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
Get help with your application
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At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.
We are committed to building a team that reflects the diversity of the communities we serve.
We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.
We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.
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