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Business Analyst Manager
Business Analyst Manager – Operational Change (Manchester)
About the Role
hackajob is collaborating with AJ Bell to connect them with exceptional professionals for this role.
An exciting opportunity has opened for a Business Analyst Manager to join their Operational Change team in Manchester.
As a leader, you will:
- Develop and guide a team of Business Analysts
- Provide strategic direction and hands-on operational support
- Contribute to AJ Bell’s growth and cost objectives
- Progress your career in a dynamic, forward-thinking environment
Purpose of the Role
To lead the provision of business analysis services supporting AJ Bell’s growth and cost objectives, including:
- Collaborating with senior stakeholders to deliver continuous improvements, new products, and functionality
- Implementing change across the department aligned with strategic goals and improved ways of working
Job Responsibilities
- Lead and advise on business analysis services for Operations and Regulatory Divisions, ensuring measurable impact on profitability and organisational effectiveness.
- Work with executive stakeholders to:
- Align business and IT improvements with strategic objectives
- Define strategies, prioritise requirements, and conduct feasibility studies
- Develop organisational-level and detailed business models
- Direct holistic solutions from concept through implementation
- Identify opportunities from organisational/technological change and define initiatives to exploit them.
- Advise and influence executive leadership throughout the business change lifecycle, ensuring alignment with strategy and enterprise architecture.
- Communicate effectively with executives, staff, and stakeholders across all levels.
- Manage team operations to ensure timely, high-quality delivery according to agreed methodologies.
- Remove blockers or escalate issues as needed.
- Liaise with external suppliers on deliverables.
- Support production incidents as required.
- Conduct performance reviews with coaches on achievements and improvement areas.
- Support regulatory compliance (e.g., consumer duty initiatives).
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Key Skills and Competencies
Business-Driven Expertise
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Strategic Business Analysis:
- Set direction for business analysis across programmes or organisations.
- Guide decision-making and influence long-term strategy in complex, evolving environments.
- Empower colleagues to engage in business analysis effectively.
- Ensure solutions align with organisational strategy.
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Business Modelling:
- Define the scope and methodology for modelling complex real-world situations.
Consultation and Technical Proficiency
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Solution Consultancy:
- Offer specialist advice, propose methodologies, and troubleshoot to help operational effectiveness.
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Business Architecture:
- Direct processes to link business objectives with operational capabilities.
- Facilitate organisational changes for efficient NOMPs.
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Requirements Definition and Management (Expert Level):
- Oversee requirements management approaches.
- Guide the application of lifecycle methods.
- Prioritise and balance complex requirements for strategic decisions and tactical fixes.
Relationship Management
- Build an executive-facing Conflict Resolution & Consulting Community of Practice.
- Develop engagement strategies for stakeholders across all tiers.
- Escalate and resolve conflicts diplomatically.
- Build strategic networks for organisational impact.
System Analysis and Communication
- Direct analysis to identify IT system capabilities, gaps, and software change impacts.
- Understand business and technical perspectives to craft recommendations.
- Facilitate cross-domain communication between users, teams, and suppliers.
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Individual Requirements
AJ Bell is looking for candidates who demonstrate:
Leadership Excellence
- Experienced people manager fostering direction, inclusivity, and high-performing cultures.
Exceptional Communication
- Proven ability to engage with and influence business, technical, and governance stakeholders at all levels.
Technical Proficiency
- Strategic mastery in business analysis methodologies.
- Capable of navigating extra-click analytical problem recommendations from abstracts to implementation.
Benefits
- Paid leave: 27 days annual leave + buy/sell scheme + observation of Bank Holidays.
- Pension: 8% employer contribution (capped 8% matching).
- Compensation: Discretionary bonus schemes + share options (e.g., free Shares + BAYE entitlement).
- Wellbeing:
- Health Cash Plan and discounted private health insurance.
- Free onsite gym access.
- Support out of work: Small leave enhancements (based on service).
- Mobility:
- Travel/Cycle Schemes (friends/assistants).
- Employee Assistance Programme (EA), offering cognative support.
Life at AJ Bell
Carlow hopes to offer a transformative work culture with:
- Regular social events (e.g. annual events).
- Tailored learning/upskilling programmes accessible developmentally.
- Relaxed environment: Casual dress code.
- Waiting with support: Friendly, values-driven work environment with positive team dynamics.
Workplace Context
- ‘Dynamic and purposeful’, hybrid-primary model:
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60% office presence monthly (possible flexibility repster). New hires participate in a full Office Wear transition.
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- Inclusivity: inclusive hiring. Decisions are based solely on skill, experience, and potential.
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