Job Introduction

Handelsbanken combines a long-established relationship banking model with secure, resilient, and customer-focused technology. Our technology teams enable the Bank’s decentralised way of working, delivering systems built for stability, trust, and long-term value.

We are on a multi-year technology and digital transformation journey to enhance customer experience and improve how colleagues work together. By modernising platforms, simplifying processes, and better connecting data and systems, we help relationship teams focus on customers and less on complexity.

Our decentralised culture extends to technology. Teams are trusted to take ownership, make informed decisions, and deliver sustainable, high-quality solutions. We value engineering excellence, pragmatic problem-solving, and strong collaboration across technology, business, and risk.

We offer technologists the opportunity to build lasting careers, deepen their expertise, and contribute to meaningful change. We look for people who care about quality, security, long-term impact, and who want to shape the future of a relationship-led bank.

Check our Handelsbanken website for further information.

The Opportunity

At Handelsbanken UK, we are about to embark on a programme of rationalisation and modernisation of our payments technologies. This includes the replacement of our legacy platform with a brand new payments engine.

We are looking for a highly proficient Business Analyst to work specifically within our payments area and alongside Product Owners, as part of a multi-disciplinary, Agile, payments modernisation team.

This Business Analyst will have experience in a banking environment and be familiar with payments technologies, channels, processes, and payment types, including CHAPS, BACS, SEPA, Faster payments, International SWIFT, ISO20022, Cheques and Cash.

Key Responsibilities

• Elicit requirements - Working with 3rd party vendors, business and technical teams to elicit requirements through a variety of means, including running Discovery workshops.
• Analysis, detailed requirements definition, prioritisation and traceability – Breaking down epics, containing high level requirements, into detailed requirements and features that will be mapped into designs. Helping to maintain a product backlog and supporting prioritisation efforts and sprint planning. Tracing approved requirements to detailed designs and test scenarios, through User Stories, Prototypes and Design / UX.
• Stakeholder management – ensuring optimal ways of working and that clear accountabilities are in place. Sharing output and managing stakeholder relationships where business analysis interaction is involved across technology, the business, at management level and 3rd party vendors.
• Process mapping – Documenting As Is and To Be process flows to map the payments processes and handoffs between teams – including happy paths and exception flows of Inbound and Outbound payments, Returns and Rejects.
• Supporting testing teams – Supporting Acceptance and Regression testing for areas including audit logging, accounting, reports, notifications and downstream BAU.
• Supporting the operational model – Supporting the production of materials, including writing instructions, training and colleague comms, and in the production of IT Ops runbook processes.
• Engagement with Change Delivery teams – Working with teams including architecture, testing and release management and in accordance with the Bank’s change management methodology, to ensure that all necessary documents and artefacts are in place, toll-gates are adhered to and evidences are captured.
• Risk Management – Operating in line with the Bank's Risk Management frameworks and relevant risk and compliance policies and procedures, ensuring that appropriate and timely escalation of any concerns are made.
• Governance – being at the heart of ensuring that governance and guidelines are applied. This includes applying Business Analysis standards and those of the Bank, to developing and nurturing standards through the quarterly BA Community of Practice.