Opus Technology
Business Analyst / Process Improvement Lead
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Business Analyst / Process Improvement Lead
Business Analyst / Process Improvement Lead – Digital Transformation
Opus – UK’s Largest Independent Managed Service Provider
Be a key player in our Digital Transformation team. The Business Analyst / Process Improvement Lead acts as Opus’ internal design engine, diagnosing and reshaping end-to-end business processes through Microsoft platforms.
About the Role
You will provide expert analysis and system design leadership, enabling business outcomes and managing delivery execution. Improvements will be delivered through a disciplined, quarterly framework—ensuring changes are effectively implemented and sustained.
You will influence:
- Deep Diagnosis: Analyse how the business operates (not just documented processes) to uncover root causes of inefficiencies.
- Solution Shaping: Translate business goals into executable plans, balancing automation and human intervention while aligning with the Microsoft technology stack.
- Expert Advisor: Partner with business leaders to guide strategy, prioritise initiatives, and drive data-led decision-making.
- Focused Execution: Maintain a structured quarterly approach to deliver measurable, enduring results.
- Quality Bridge: Ensure solutions align with business needs without getting lost in technical complexities.
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Hybrid working to support a strong work/life balance.
Salary: £65–£70k DOE (Negotiable based on experience) Equivalent titles include: Digital Transformation Lead
The Talents We’re Looking For
Essential Experience & Skills
- 5+ years in business analysis of complex, end-to-end processes.
- Proven track record diagnosing operational pain points and identifying high-impact improvements.
- Experience shaping enterprise systems solutions involving:
- Microsoft Dynamics 365
- Power Platform
- AI technologies
- Solution Design / Architecture expertise.
- Comfortable defining solution direction without managing delivery execution.
- Experience collaborating with senior stakeholders, providing constructive challenge while maintaining alignment.
- Ability to stay focused, structured, and resilient under pressure.
Desirable Skills
- Experience with continuous improvement frameworks (e.g., PACe, 4DX, Lean).
- Familiarity with Datalake / lakehouse technologies (e.g., Snowflake, Azure Fabric).
- Experience in scaling or fast-growing organisations.
- Strong systems thinking mindset to assess holistic impact.
Why Join Opus?
Exclusive Benefits
✅ Comprehensive Private Healthcare + Cash Plan ✅ Pension and life insurance ✅ Eligibility for the £3,000 quarterly Dreamball draw ✅ Personalised training and development pathways ✅ Fully funded companywide events ✅ ‘Outstanding Performer’ monthly accolades ✅ Reimbursed volunteering days ✅ Refer a Friend Scheme (£1,000 bonus) ✅ Flexible holiday adjustment (25 days + adjustment allowances) ✅ Complimentary office breakfasts
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Our Values
- "Work together to win together"
- "Be brave and think differently"
- "Own it and never give up"
- "Strive to be the best"
- "Stay curious and keep learning"
About Opus
Founded in 1992, Opus stands out as a customer-driven, service-led technology provider. We deliver tailored solutions with purpose and foster long-term client partnerships.
In 2023, we launched an ambitious growth strategy—aiming to double turnover by 2026. With momentum on track, we’re scaling and seeking exceptional talent to propel us forward.
By joining Opus, you’ll: ✔ Drive high-impact projects across the UK. ✔ Access continuous professional development. ✔ Help shape businesses through innovative transformations.
Ready to be part of something dynamic? Apply and help us reach our next heights!
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