Trust Payments
Business Analyst / Product Owner (Trust Retail)
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Company Description
Trust Payments is an MFSA-regulated company in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.
We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services. Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change. We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.
Find out more at www.trustpayments.com.
Role Opportunity
Trust Payments have an exciting opportunity for a mid-level Business Analyst to join our Trust Retail team.
Location: Hybrid - Bournemouth, United Kingdom
Salary: Competitive + Benefits
How You'll Make an Impact
You'll work closely with development teams, product management, and clients to lead the technical development of our Retail products — including ePOS, Self Checkout, and Inventory Management. You'll translate complex requirements into clear, actionable user stories for onshore and offshore teams, and act as Subject Matter Expert across our Retail product suite.
Day-To-Day Responsibilities
- Gather, define, and document business and technical requirements across BAU, projects, and change requests
- Write well-structured user stories and acceptance criteria that development teams can action independently
- Manage and prioritise the product backlog in collaboration with product management and stakeholders
- Facilitate Agile ceremonies including stand-ups, refinement, sprint planning, and retrospectives
- Document As-Is and To-Be processes, producing wireframes and workflow diagrams where needed
- Liaise with third-party vendors and integration partners on technical requirements
- Support UAT and OAT, tracking defects through to resolution
- Create and maintain product documentation, process guides, and training materials
- Support pre-sales activity as the Retail product Subject Matter Expert
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Core Experience
- Atlassian (Jira, Confluence) – required
- Microsoft Office/365 (Word, PowerPoint, Excel, Outlook) – required
- SQL / data querying – desirable
- AWS – desirable
- Lucidchart, Visio, or equivalent – desirable
- Figma, Balsamiq, or equivalent wireframing tool – desirable
Desirable Skills & Background
- 3+ years' experience in a Business Analyst or Product Owner role within a software or technology environment – required
- Demonstrable experience delivering within Agile/Scrum teams – required
- Experience writing user stories and acceptance criteria consumed directly by development teams – required
- Experience working with or managing offshore/nearshore development teams – desirable
- Experience in retail technology – desirable
- Exposure to pre-sales or client-facing consultancy activity – desirable
What You Bring as a Person
- Strong customer-facing and interpersonal skills
- Ability to manage multiple priorities and meet deadlines in a dynamic environment
- Strong organisational skills, including effective task and time management
- Ability to handle sensitive and sometimes confidential information with discretion
- Motivated, with the ability to take responsibility for your own workload
- Takes initiative and applies a structured, thoughtful approach to daily tasks
- Strong written and verbal communication skills
Benefits
We offer comprehensive benefits to support our team members and their families' well-being. Our robust benefits package includes (subject to local office benefits policy):
- Be part of a dynamic, market-leading Fintech experiencing rapid growth
- Flexible work arrangements tailored to role requirements and business needs
- Comprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aiders
- Extensive leave provisions, encompassing annual, volunteering, and birthday allowances
- Progressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leave
- Robust compensation package, including pension scheme, healthcare plans, and life assurance
- Regular corporate events fostering team cohesion and company culture
- Diverse company culture and global working environment
- Continuous professional development and career advancement opportunities
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Offer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Next Steps
Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you! Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process.
Additional Information
Trust Payments is an Equal Opportunities Employer. We are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.
If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team.
Automated Assessment Notice
Trust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions.
To submit your CV for this opportunity, please complete the application form and click 'Apply' now.
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