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The Company
Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 340,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world.
RCGH Consulting (Retail, Consumer Goods & Hospitality)
Cognizant’s RCGH Consulting unit is seeking talented consultants with extensive domain experience coupled with consultative experience of executing large scale business change and IT solutions in the RCGH industries. The role provides an opportunity to join a rapidly growing, high energy and entrepreneurial team working with leading UK brand names.
Responsibilities
About the Role - Description
- Work with Business SMEs in validating and prioritisation of New Business Initiatives, Business requests and Enhancement requests
- Improving processes across the business by identifying and implementing industry best practices
- Work closely with Business users for elicitation, definition, and approval of business requirements
- Exhibit strong stakeholder management skills and experience in running successful workshops
- Lead discovery workshops with business stakeholders to define project requirements
- Ideating and conceptualisation of business pain points and translating them into requirements
- Map end-to-end customer journeys and business processes, developing business domain models and associated documentation
- Carry out and document business process modelling, process flow modelling, data flow modelling and stakeholder analysis
- Creating business requirements documents including non-functional requirements
- Creation of process maps (L1 - L4) and undertaking gap analysis
- Support internal and external delivery teams with project planning, functional and non-functional requirements, testing, reporting, implementation, and post-implementation activities
- Develop and facilitate user acceptance test (UAT) cases as required
- Support end users in adopting functional changes (e.g. training, documentation, implementation support)
- Draw conclusions from the market/industry trends, client issues and support go to market initiatives for Cognizant
- Contribute to research, design and writing of articles/whitepapers and participate as a team member in collateral development
- Lead/Support business development activities in the form of gathering best practices for RFI/RFP responses and writing proposals, developing service offerings, training and knowledge management
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Desired Skills
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- Domain expertise in Retail or Consumer Goods industry - a wide spectrum of understanding and good functional knowledge in Retail & Consumer Goods Domains and in-depth knowledge
- Proven experience in the roles of Senior BA / Product Owner in Supply Chain Management with knowledge across one or more of the following areas - Omnichannel fulfilment, Order management, Supply Chain Planning, Warehouse Management
- Strong experience in requirements gathering and business analysis on medium/large scale projects
- Knowledge of requirements capture methods and techniques, business systems and analysis, front end process, software development lifecycles and associated processes
- Proficient in the use of requirements capturing methodology toolsets
- Strong quantitative and analytical skills
- Experience of working within a structured project environment
- Experience of working to time, cost and quality objectives
- Experience and confidence in report writing techniques, facilitating workshops and delivering presentations to senior managers
- Flexible to travel across EU work across time zones
Nice to Have
- Agile Business Analysis Professional Level Certificate (BCS Advanced International Diploma in Business Analysis)
- Experience of agile ways of working (Safe, SCRUM)
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