HCLTech
Business Analyst - Salesforce
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About the Role
We are looking for a strong Salesforce Business Analyst who can act as an internal visionary for the Salesforce platform, bridging business strategy with Salesforce capabilities to drive ROI, process efficiency, and user adoption.
The ideal candidate will bring strong expertise in Business Analysis, Lead to cash, Salesforce CPQ, Order Management, Billing/Invoicing, and a good understanding of ERP integrations / downstream processes.
Key Responsibilities
- Translate complex business processes across Sales, Service, or Marketing into scalable Salesforce solutions
- Advise stakeholders on best-practice Salesforce capabilities, with a focus on Clicks not Code
- Lead value-driven prioritisation by separating critical business needs from nice-to-have requests
- Support and shape the 12 to 18 month Salesforce roadmap in line with platform releases and business priorities
- Partner with senior stakeholders to explain platform health, technical debt, risks, and business value
- Help establish governance, standards, and CoE practices to avoid siloed solutions and unnecessary customisation
- Work closely with Product Owners, Architects, Developers, QA, and business teams to deliver clean, scalable requirements
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Must-have expertise
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- Must have 5+ years of overall experience in Salesforce Business Analysis, with a strong understanding of CPQ, Order Management, Billing, and ERP-related business processes.
- Salesforce Business Analysis
- Lead to cash
- Salesforce CPQ
- Order Management
- Billing / Invoicing
- ERP process knowledge
- Strong stakeholder management and advisory skills
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