Credera
Business Analyst (Salesforce) - London, Leeds, Manchester or Newcastle
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We know great talent comes in many forms - including people returning from a career break. If you’re looking for part-time hours, flexible working, or a supportive transition back into your career, we’d love to explore how we can make this role work for you.
We're looking for an ambitious Business Analyst Consultant with an interest in Salesforce and CRM transformation to join our growing team. This role offers the opportunity to work on Salesforce programmes while also supporting wider digital, data and technology transformation projects across a range of industries. You'll be part of multidisciplinary teams delivering solutions that improve customer experience, business processes and operational efficiency.
While Salesforce experience is highly desirable, we're equally interested in consultants who are adaptable, eager to learn and capable of working across different technologies and client engagements.
Based out of any of our UK offices, this is a permanent role within our Core Consulting team. At Credera, we operate a flexible hybrid working model. This requires 3 days per week working onsite - either at client site (as required) or in your local Credera office (London, Manchester, Leeds or Newcastle). We value collaboration and client impact, so our hybrid model is designed to strike a balance between flexibility, in-person connection, and delivering exceptional outcomes for our clients.
Requirements
As a Business Analyst Consultant, you'll work closely with clients, product owners, developers and architects to understand business challenges and translate them into practical technology solutions. You'll:
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- Elicit, analyse and document business and technical requirements
- Facilitate workshops with stakeholders at all levels
- Create user stories, acceptance criteria and maintain product backlogs
- Map and improve business processes and customer journeys
- Support Salesforce implementations, enhancements and CRM transformation initiatives
- Work alongside developers and solution architects to ensure solutions meet business needs
- Support testing, UAT and business readiness activities
- Contribute to wider digital, cloud and data transformation programmes where required
We're looking for consultants who are curious, collaborative and enjoy solving complex business problems. You'll ideally have:
- 1–2 years' experience as a Business Analyst or Consultant
- Experience working on Salesforce projects (Sales Cloud, Service Cloud or Experience Cloud desirable)
- Strong stakeholder management and communication skills
- Experience writing user stories and documenting requirements
- Knowledge of Agile delivery methodologies
- Experience facilitating workshops and process mapping
- Strong analytical and problem-solving skills
Nice to have
- Salesforce certifications (Administrator, Business Analyst or similar)
- Experience with CRM transformation programmes
- Experience with Jira, Azure DevOps or similar tools
- Exposure to consulting or client-facing environments
Benefits
Along with a great company culture, Credera provides an exceptional compensation package including a competitive salary (£38,000-40,000) and a comprehensive benefits plan. Our consistent growth and entrepreneurial environment provide an excellent platform to embark upon an exciting career path, where your contribution really counts.
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Learn more
Credera is Omnicom’s global consulting firm that combines transformational consulting capabilities, deep industry knowledge, AI and technology expertise to deliver valuable customer experiences and accelerated growth across a broad range of industries worldwide. Our one-of-a-kind global boutique approach means we provide our clients with tailored solutions unique to their organisation that can scale due to our extensive footprint. As a values-led organisation, our mission is to make an extraordinary impact on our clients, our people, and our community.
We believe it is this approach that has allowed us to work with and transform the most influential brands and organisations in the world, from strategy through to execution. More information is available at credera.co.uk. We are part of the OPMG Group of Companies, within Omnicom Group Inc.
Credera will never ask for money up front and will not use apps such as Facebook Messenger, WhatsApp or Google Hangouts for communicating with you. You should be very wary of, and carefully scrutinize, any job opportunity that asks for money prior to starting and/or one where all communications take place exclusively via chat.
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