Church of England - Diocese of Derby
Business Analyst - Service Designer
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Business Analyst - Service Designer
Business Analyst / Service Designer (Data & Insight) – 28 Hours Per Week (3 Year Fixed Term Contract)
This role will transform how we use data and insight across the diocese. It sits at the heart of how we understand our parishes and how we create clearer, more effective support.
About the Role
The Business Analyst / Service Designer will integrate data, systems, and processes to make information accurate, accessible, and useful. You’ll help shift our organisation from managing information to utilising it effectively—enabling clearer insights, better decision-making, and more responsive support.
By working across teams, you’ll connect data from different systems, simplify workflows, and design practical solutions. You’ll also identify opportunities to leverage new tools and technologies, fostering a joined-up and efficient way of working.
This role combines both operational delivery and strategic influence—using insights to shape service design, advise on priorities, and develop a consistent, data-driven approach across the organisation. The impact will be felt across all levels:
- Fewer duplications
- Clearer communications
- Support that aligns with real needs
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This is an emerging role with scope for shaping its direction—perfect for someone who enjoys making things simpler, clearer, and more effective.
Working arrangement: Hybrid—two days per week on average based at Church House, Derby.
Key Responsibilities
Data Integration and Management
- Integrate data from multiple sources including:
- Microsoft Forms
- Excel
- SharePoint Lists
- Dataverse (relations databases)
- Diocesan website
- Mailchimp
- CMS platforms
- GIS tools
- Develop and maintain a clear diocesan data model, ensuring it aligns with GDPR and IT audit standards while building on emerging platforms like Mission Action Planning.
- Use Microsoft Power Automate to connect systems and streamline processes for the Parish Support Team.
Data Analysis and Visualisation
- Utilise Microsoft Power BI to consolidate data from multiple sources and create clear, actionable insights.
- Produce dashboards and reports that support parish activity tracking and assess support needs.
- Develop journey maps for key processes:
- Identify touchpoints
- Highlight pain points
- Inform improvement priorities
- Generate data-driven analysis to support diocesan leadership decisions.
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Process Improvement and Service Design
- Continuously identify process improvements, enhancing efficiency and reducing complexity.
- Develop and document standard operating procedures for data handling and integration.
- Establish mechanisms to gather:
- User feedback
- Parish ministry insights
- Leverage Microsoft 365 Copilot to automate routine tasks, freeing up staff for high-value work.
Research and Monitoring
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Support the development of strategic monitoring approaches, ensuring their effectiveness.
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Pilot tools like a Diocesan Insights Log to capture:
- Organisation-wide observations
- Issue identification
- Opportunity mapping
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Contribute to research methodology development, exploring models such as a diocesan research panel.
Collaboration and Governance
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Partner closely with senior leaders to advance data and systems priorities.
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Collaborate across teams to ensure effective use of Microsoft tools, including:
- Power Platform
- Copilot
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Strengthen data protection, governance, and risk management practices.
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