Capco
Business Analyst - Target Operating Model (TOM)
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Business Analyst - Target Operating Model (TOM)
Business Analyst – Target Operating Model (TOM)
Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent
Design future-ready operating models that enable sustainable transformation across Banking & Payments or Insurance.
The Role
Capco is looking for a Business Analyst with a strong focus on Target Operating Model (TOM) design and delivery to join our Business Consulting practice. This role involves:
- Supporting Banking & Payments or Insurance clients
- Translating evolving customer expectations, regulatory requirements, digital innovation, and operational efficiency into thriving operating models.
You will collaborate with clients to assess current operating models, define future-state designs, and support their transition to achieve sustainable business outcomes. Within a fast-paced consulting environment, you will work across business, operations, technology, data, and risk stakeholders to deliver practical, outcome-focused transformations.
What You’ll Do
You will:
- Lead TOM initiatives, covering:
- Current-state assessments
- Future-state operating model design
- Transition planning.
- Analyse and design key components such as:
- Business processes
- Governance
- Organisational structures
- Customer journeys
- Data architecture
- Technology systems
- Controls and operating procedures.
- Partner with clients to:
- Identify operational challenges
- Assess regulatory impacts
- Uncover transformation opportunities
- Develop service improvements.
- Facilitate workshops to:
- Align stakeholders on target-state vision
- Clarify design principles
- Establish delivery priorities.
- Support delivery teams in translating TOM designs into:
- Actionable roadmaps
- Implementation plans
- Change initiatives.
- Contribute to:
- Business process optimisation
- Digital transformation
- Operational resilience programmes for banking and insurance clients.
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What We’re Looking For
We need a Business Analyst with:
- Strong Business Analysis experience, including TOM delivery and execution.
- Industry expertise in Banking & Payments, Insurance, or both, with:
- Understanding of complex operating models
- Familiarity with industry products and regulatory environments.
- Proven ability to design or oversee:
- Business process changes
- Operating structures
- Governance models
- Ways of working.
- Cross-functional collaboration skills, ensuring TOMs are aligned, practical, and deliverable across business, operations, technology, data, and risk.
- Superior consulting acumen, including:
- Stakeholder management
- Workshop facilitation
- Structured problem-solving
- Clear and persuasive communication.
Bonus Points For
Gain standout recognition with:
- Experience incorporating data, analytics, automation, or AI into TOM designs.
- Regulatory transformation or digital modernisation projects.
- Operational resilience or customer experience overhauls.
- Cost optimisation initiatives.
- Expertise with agile operating models, product-centric organisations, platform-based delivery, or digital operating models.
- TOM roadmap or transition state development.
- Ability to lead implementation approaches, business cases, or benefits realisation frameworks.
- Senior stakeholder management skills, supporting strategic decisions in high-complexity transformation endeavours.
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Why Join Capco?
Make a tangible impact:
- Drive high-impact transformation programmes for leading Banking & Payments or Insurance firms.
- Work in a dynamic, collaborative, entrepreneurial environment focused on AI-enabled business transformation.
Invest in your future:
- Continuous learning with unlimited training hours and industry certifications.
- A dedicated Business Coach assigned to guide your career growth.
- Engage in shaping the future of AI-powered business transformations.
Unlock meaningful business value:
- Enable organisations to capitalise on customer-focused, technology-driven operating model innovations.
Benefits
Core Benefits:
- Competitive pension
- Discretionary bonus
- Health insurance
- Life insurance and critical illness cover.
Mental Health Support:
- Access to CareFirst, Unmind, Aviva consultations, and in-house mental health first-aiders.
Family-Friendly Policies:
- Paid leave for:
- Maternity and adoption
- Shared parental leave
- Sickness, pregnancy loss, fertility treatment
- Menopause and bereavement.
Holiday Flexibility:
- Five weeks holiday 누적, with options to buy or swap leave days based on personal needs.
Continuous Learning:
- Minimum 40 hours of training each year.
- A dedicated Business Coach from Day One.
Inclusion at Capco
At Capco, we champion accessibility and diversity. If you require any adjustments during recruitment, please inform us—we’ll gladly accommodate your needs. Our #BeYourselfAtWork culture embraces individuality, creativity, and diverse perspectives, fostering a collaborative spirit among clients and teammates alike.
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