Capco
Business Analyst - Target Operating Model (TOM)
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Business Analyst - Target Operating Model (TOM)
Business Analyst – Target Operating Model (TOM)
Location: London (Hybrid) | Practice Area: Business Consulting | Type: Permanent
Design future-ready operating models that enable sustainable transformation across Banking & Payments or Insurance.
The Role
Capco is looking for a Business Analyst with a strong focus on Target Operating Model (TOM) design and delivery to join our Business Consulting practice. This role focuses on supporting clients across Banking & Payments or Insurance, helping them transform their operating models to respond to evolving customer expectations, regulatory requirements, digital innovation, and operational efficiency objectives.
You will work with clients to assess current-state operating models, define future-state designs, and support the transition required to deliver sustainable business outcomes. Working within a consulting environment, you'll collaborate with business, operations, technology, data, and risk stakeholders to deliver practical, outcome-focused transformation.
What You'll Do
- Lead Target Operating Model (TOM) initiatives, including current-state assessments, future-state operating model design, and transition planning.
- Analyse and design key operating model components including:
- Business processes
- Governance
- Organisational structures
- Customer journeys
- Data
- Technology
- Controls
- Operating procedures
- Partner with Banking & Payments or Insurance clients to identify:
- Operational challenges
- Regulatory impacts
- Transformation opportunities
- Service improvements
- Facilitate workshops with business, operations, technology, and risk stakeholders to align on:
- Target-state vision
- Design principles
- Delivery priorities
- Support delivery teams in translating Target Operating Model designs into:
- Actionable roadmaps
- Implementation plans
- Change initiatives
- Contribute to:
- Business process optimisation
- Digital transformation
- Operational resilience programmes across banking and insurance organisations.
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What We're Looking For
- Strong Business Analysis experience with demonstrable Target Operating Model (TOM) delivery.
- Experience within Banking & Payments, Insurance, or both, with an understanding of:
- Industry operating models
- Products
- Regulatory environments
- Experience designing or supporting changes to:
- Business processes
- Operating structures
- Governance models
- Ways of working
- Ability to work collaboratively across:
- Business
- Operations
- Technology
- Data
- Risk functions to ensure operating models are practical and deliverable.
- Excellent consulting skills, including:
- Stakeholder management
- Workshop facilitation
- Structured problem-solving
- Effective communication
Bonus Points For
-
Experience incorporating:
- Data
- Analytics
- Automation
- AI-enabled capabilities into Target Operating Model design.
-
Experience supporting transformation driven by:
- Regulatory change
- Digital modernisation
- Operational resilience
- Customer experience
- Cost optimisation.
-
Familiarity with:
- Agile operating models
- Product-centric organisations
- Platform-based delivery
- Digital operating models.
-
Experience developing:
- TOM roadmaps
- Transition states
- Implementation approaches
- Business cases
- Benefits realisation frameworks.
-
Confidence engaging:
- Senior stakeholders
- Supporting strategic decision-making across complex transformation programmes.
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Why Join Capco
- Deliver high-impact transformation programmes for leading Banking & Payments or Insurance organisations.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of AI-enabled business transformation.
- Help organisations unlock value through practical, customer-focused, and technology-enabled operating model transformation.
Benefits
Core Benefits
- Discretionary bonus
- Competitive pension
- Health insurance
- Life insurance
- Critical illness cover
Mental Health
- Easy access to:
- CareFirst
- Unmind
- Aviva consultations
- In-house mental health first aiders.
Family-Friendly
- Maternity, adoption, and shared parental leave
- Paid leave for:
- Sickness
- Pregnancy loss
- Fertility treatment
- Menopause
- Bereavement
Holiday Flexibility
- Five weeks of annual leave
- Option to buy or sell holiday days based on individual needs.
Continuous Learning
- Minimum of 40 hours of training annually.
- Assigned Business Coach from Day One to support development and career progression.
Inclusion at Capco
We're committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, please let us know—we will be happy to help.
We value each person's unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration—a mindset that shapes how we work with clients and each other every day.
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