Amber Labs
Business Analyst
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Business Analyst
Location: Manchester (1 day per week onsite)
Type: Permanent
Clearance: BPSS
About Amber Lab
Amber Labs is a technology consultancy delivering secure, scalable, and user-centred digital solutions across the UK public sector. We partner with government organisations to solve complex challenges through digital transformation, helping modernise services that millions of people rely on every day.
Our multidisciplinary teams bring together expertise in delivery, engineering, cloud, data, and user-centred design to create innovative, high-quality solutions. We foster a collaborative, people-first culture where continuous learning, technical excellence, and career development are encouraged. Joining Amber Labs means working on meaningful projects that have a genuine impact while being part of a supportive team committed to delivering exceptional outcomes for our clients.
The Role
We are seeking an experienced Business Analyst to join our growing team, supporting high-impact digital transformation programmes within the UK Central Government space.
This role is ideal for someone who thrives in early-stage project environments, where shaping the problem is just as important as delivering the solution. You'll play a key role in understanding business needs, analysing existing processes, and helping design future-fit services that deliver real value.
Key Responsibilities
- Analyse current processes, systems, and integrations to understand existing business operations.
- Elicit, define, and document business and technical requirements.
- Work closely with stakeholders to capture needs, challenges, and desired outcomes.
- Develop high-quality user stories with clear acceptance criteria.
- Produce process maps and supporting documentation to visualise current and future-state processes.
- Conduct gap analysis and support solution design activities.
- Collaborate with technical teams to bridge business and engineering perspectives.
- Work within Agile delivery teams, participating in ceremonies and supporting iterative delivery.
- Identify and document non-functional requirements (NFRs) alongside functional requirements.
- Challenge assumptions and promote value-driven decision making rather than replicating legacy systems.
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Skills & Experience
- Proven experience working as a Business Analyst on UK Central Government digital transformation projects.
- Strong knowledge of Government Digital Service (GDS) principles and Agile delivery methodologies.
- Demonstrable experience eliciting, documenting, and managing business requirements.
- Strong experience writing user stories and defining acceptance criteria.
- Experience producing process maps using recognised modelling techniques.
- Experience identifying, documenting, and managing non-functional requirements (NFRs).
- Proficiency using Jira to manage requirements, user stories, and Agile delivery workflows.
- Experience working as part of Agile, multidisciplinary delivery teams.
- Strong stakeholder engagement and workshop facilitation skills.
- Experience conducting business process analysis and gap analysis.
- Confident working between business and technical teams to translate requirements into deliverable solutions.
- Familiarity with requirements management and collaboration tools.
- BPMN 2.0 experience is desirable.
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What We're Looking For
- A proactive, consultative mindset focused on delivering business value.
- The ability to work in ambiguous environments and help shape solutions from the ground up.
- Excellent communication and stakeholder management skills.
- A collaborative approach with the confidence to challenge existing ways of working.
- A passion for delivering high-quality digital services that improve user outcomes.
Additional Information
- Location: Manchester (1 day per week onsite).
- Candidates must be eligible to undergo UK Government BPSS security clearance.
Why Join Amber Labs?
At Amber Labs, you'll have the opportunity to work on some of the UK's most impactful digital transformation programmes, collaborating with talented professionals who are passionate about delivering modern, user-focused public services. We invest in our people through continuous learning, exciting project opportunities, and a supportive culture that encourages innovation, collaboration, and professional growth. If you're looking to make a real difference while advancing your career, we'd love to hear from you.
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