Hoist Finance
Business Analyst
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Business Analyst
Reporting to: Head of Change - Business Application Change Management
About the Role
The Business Analyst (BA) will collaborate with the Business and Local IT Teams, primarily focusing on analysing the needs of internal clients and stakeholders to identify business problems and propose solutions. Within the Systems Development Life Cycle (SDLC) domain, the BA will act as a liaison among stakeholders to elicit, analyse, communicate, and validate requirements for changes to business processes, policies, and information systems.
The BA will understand business problems and opportunities in the context of the requirements and recommend solutions that enable the organisation to achieve its goals. As a key member of our Group IT Function, you will work with the Group and Local Project and Programme Delivery teams, serving as the primary conduit for managing business and system requirements and ensuring their implementation. Our goal is to engage with customers to help them meet their financial commitments, and you must demonstrate creativity and innovation in the solutions you propose to support this critical business goal.
Key Responsibilities
- Guide stakeholders on devising effective and efficient approaches to achieving Programme/Project objectives.
- Analyse and map business processes (current state/future state).
- Liaise with various business units to identify and define business and technical requirements using a variety of methods, including but not limited to Use Cases, BPMN, UML, mock-ups, and wireframes, while striving to work within Agile methodologies, writing Epics, Features, and User Stories.
- Analyse processes and data to identify gaps or perform process or data mapping.
- Understand complex technical concepts and present them in simple terms to non-technical team members and clients.
- Liaise with other project areas to coordinate interdependencies and resolve issues.
- Identify business process improvement opportunities.
- Produce high-quality documentation, reports, status updates, and issues to the Programme/Project Manager(s).
- Document project requirements in English as the primary business language (and in the local language where requested).
- Ensure that the backlog of work is prioritised and includes demonstrable iteration deliverables to the relevant stakeholders.
- Support the management of risks and provide input to the Project/Programme Manager(s) relating to any Risk Management Process.
- Prepare or provide input to business cases, feasibility assessments, etc.
- Contribute to Enterprise Architecture development from a business needs perspective.
- Be a team player who works well with technical and non-technical resources.
- Perform any other relevant duties to support the Programme, Project, Colleagues, or Company.
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Skills and Experience
Essential
- Significant experience working with Agile methodologies, writing user stories, and managing meetings, ideally within a multi-location/remote environment.
- Experience defining software requirements for complex products, either as a Business Analyst or equivalent role in Agile delivery.
- Experience working with technical delivery teams to develop solutions that support business processes.
- Experience working with 3rd Party Product Vendors to deliver end-to-end solutions, for example, 3rd party CRM or SAP products.
- Experience within a Financial Services environment.
- Minimum of 5 years’ Change Management or Business Analysis experience.
- Excellent communication skills, both written and spoken, as you will be working with teams across Europe with English as the primary business language.
Desirable
- Experience in a Business Analyst role within Financial Services, ideally within a Collections & Recoveries environment.
- Experience in implementing Collections and Recoveries software and/or associated systems.
- Experience in supporting the transition from a Waterfall to Scaled Agile delivery environment.
About Hoist Finance
Hoist Finance is an asset manager specialising in non-performing loans (NPLs). For more than 25 years, we have focused on investing in and managing debt portfolios and have become one of the leading debt restructuring companies in Europe. We purchase NPLs from our partners, international banks and financial institutions. After purchasing a portfolio, we aim to come to amicable arrangements with our customers by setting up sustainable repayment plans. Apart from helping people to get back on track financially, this also contributes to upholding a sustainable, fair and stable credit market since we help banks to offload their balance sheet, free up resources for their respective core business and meet their regulatory requirements. Hoist Finance’s overall purpose is to contribute to a healthy and inclusive financial ecosystem.
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What Hoist Finance offers you
- An international work environment where you will collaborate with dedicated and skilled colleagues and vendors from various parts of the globe.
- A strategic role in which your contributions will significantly impact the entire organization.
- A dynamic and flexible workplace that emphasizes innovation, collaboration, integrity and transparency.
Salary & Benefits
We offer a competitive salary and a comprehensive benefits package designed to support your wellbeing, lifestyle and long-term growth, including:
- Flexible working arrangements
- Hybrid working (with 2 days per week in our MediaCityUK office)
- Free car parking
- Enhanced maternity and paternity pay
- Electric car scheme
- Nursery benefit
- Company pension
- Buy/sell holiday options
- Access to a wide range of retail, lifestyle and leisure discounts
- Private Medical Insurance (PMI)
- Health cash plan
- Life assurance
- Regular social events and team activities
- The chance to work with an amazing, friendly and collaborative team
Location & Working Hours
The position is a full-time permanent position located at the Hoist Finance office in Media City, Manchester, UK. We provide hybrid working.
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