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Overview
We are seeking an experienced Senior Business Analyst to support complex payments, banking, and technology transformation initiatives. This role requires a hands-on Business Analyst who can confidently bridge the gap between business and technology teams, drive complex change initiatives, and work effectively within Agile delivery environments. You will collaborate with a wide range of stakeholders, contribute to strategic programmes, and help shape innovative solutions that deliver measurable business value.
Responsibilities
- Lead business analysis activities across complex payments and technology transformation initiatives.
- Elicit, analyse, and document business requirements, user stories, and acceptance criteria to support Agile delivery teams.
- Facilitate workshops and collaborate with business, technical, and third-party stakeholders to drive solution design and process improvement.
- Support strategic programmes including payment platform migrations, banking and payment provider integrations, payment processing enhancements, card payment capabilities, and service expansion initiatives.
- Analyse current and future-state processes, identify opportunities for optimisation, and contribute to delivering value-driven solutions.
- Communicate complex business and technical concepts clearly to both technical and non-technical audiences.
- Build strong stakeholder relationships, manage challenging discussions, and represent the business in engagements with external partners and suppliers.
- Contribute to successful project delivery through effective management of priorities, risks, dependencies, and requirements throughout the project lifecycle.
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Essential Skills
- Strong stakeholder management, workshop facilitation, and communication skills.
- Excellent analytical and problem-solving abilities.
- Ability to influence stakeholders and work effectively across business, technical, and third-party teams.
- Self-motivated, proactive, and able to manage competing priorities in a fast-paced environment.
- Ability to communicate complex concepts clearly to both technical and non-technical audiences.
Experience
- Proven experience as a Business Analyst delivering complex technology-focused projects.
- Strong technical delivery experience with the ability to understand integrations, systems, and business processes.
- Experience working within Agile delivery environments.
- Proven ability to write and refine user stories and requirements for technical delivery teams.
- Payments industry experience, including BACS, Faster Payments, CHAPS, or card payments.
- Financial Services or Banking experience.
- Experience with payment platform migrations or banking integrations.
- Knowledge of SAP or ERP platforms.
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Benefits
- Collaborative working environment – we stand shoulder to shoulder with our clients and our peers through good times and challenges.
- We empower all passionate technology-loving professionals by allowing them to expand their skills and take part in inspiring projects.
- Expleo Academy – enables you to acquire and develop the right skills by delivering a suite of accredited training courses.
- Competitive company benefits.
- Always working as one team, our people are not afraid to think big and challenge the status quo.
As a Disability Confident Committed Employer we have committed to:
- Ensure our recruitment process is inclusive and accessible.
- Communicating and promoting vacancies.
- Offering an interview to disabled people who meet the minimum criteria for the job.
- Anticipating and providing reasonable adjustments as required.
- Supporting any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.
“We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age”. We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive.
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