Central and North West London NHS Foundation Trust
Business and Transformation Manager
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Job Overview
We are seeking an experienced and highly motivated Business and Transformation leader to direct project and transformational change priorities across our Community Health portfolio in Milton Keynes, which spans services from children's through to older adults.
In this role, you will lead the local business planning, service improvement initiatives, and transformation priorities. You will work flexibly within a changing landscape, managing a complex system of internal and external stakeholders while directly line managing a dedicated Project Manager to keep key programmes on track.
Main Duties of the Job
- Plan, support, and monitor multiple complex change management projects across clinical and non-clinical services within agreed budget envelopes.
- Design and implement training to improve the project management capabilities of local staff.
- Drive digital innovation and the digitisation of services to improve clinical safety, advising on the strategic use of AI to boost patient experience and pathway productivity.
- Lead local Cost Improvement Programmes (CIP), service redesign opportunities, and efficiency initiatives to ensure productivity and value in service delivery.
Working for our Organisation
The Business and Transformation (B&T) team in Milton Keynes (MK) is a dynamic, supportive, and high-energy group driven by a shared passion for empowering our operational and clinical teams. We pair this drive with structured, high-level project and programme management expertise to deliver real, sustainable change across both clinical and non-clinical services.
Detailed Job Description and Main Responsibilities
- Support services by taking lead responsibility for coordinating all operational aspects of business and service development and for the strategic planning of all aspects of the business agenda. This includes chairing meetings and reporting on progress.
- Take a lead role in the identification and delivery of service improvement, transformation, and service redesign opportunities and escalating these for approval.
- Lead a programme of Business & Transformation priorities, utilizing project/programme management principles, supporting and directing project leads including both the business & transformation team and wider clinical/operational staff.
- Be expected to develop a clear understanding of all aspects of service delivery working alongside clinical colleagues, patients, carers, and local communities.
- Assist the CNWL MK Senior Management Team and Head of Contracts, Partnerships and Business Development in redesigning services to identify cost efficiencies and possible savings. Lead local Cost Improvement work supporting better productivity and value in service delivery.
- Have strong financial acumen, with experience managing programme budgets and supporting services to improve financial performance.
- Lead and coordinate the delivery of service improvement programmes in line with requirements of 10-year plan. Link to Trust priorities including reducing health inequalities in MK and further development of the Patient and Carer Race Equality Framework.
- Support digital innovation and the digitisation of services to improve efficiency and clinical safety. Advise on the use of AI where it will improve patient experience and productivity of pathways.
- Write business cases and bids to request funding for new developments.
- Compile reports to show progress on projects across the portfolio.
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Qualifications
Essential Criteria
- Degree or equivalent experience
- Specialist qualification in project management
- Evidence of ongoing continuous professional development
Desirable Criteria
- Leadership/management qualification
- Technical qualifications or equivalent practical experience specific to the role, i.e., Lean/Improvement Tools/Change Management/Contract Management
Experience
Essential Criteria
- Experience of project management from initial design to completion
- Experienced leader, able to lead teams of staff in complex or challenging change processes
- Evidence of presenting complex information to professionals and others at different levels
- Experience of working across whole health communities
Skills and Abilities
Essential Criteria
- Highly self-motivated. Sets themselves and helps others to set ambitious goals.
- Strong organizational and planning skills. Able to manage complex change programmes. Able to deliver agreed objectives within an agreed timeframe.
- Able to manage and relate complex and highly sensitive information to all levels of staff within the organization.
- Flexible approach ensuring achievement of objectives within constantly changing and complex situations and environments.
- Able to manage complex data or situations, analyze, interpret, and identify trends and variances.
- Evidence of financial/budgetary management and monitoring skills.
Knowledge
Essential Criteria
- An understanding of NHS policy and the challenges facing the National and Local Health Economy.
- Advanced IT skills in the use of Word, Excel, PowerPoint, Internet, and Project Management Software.
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