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Line of Service
Internal Firm Services
Industry/Sector
Not Applicable
Specialism
Business Operations
Management Level
Associate
Job Description & Summary
About the role
A Business Assistant provides operational claims processing and administrative support across a wide range of activities. The role focuses on accurately handling incoming post, maintaining claims systems, and supporting internal teams to meet service level agreements. It requires strong attention to detail, effective communication with clients and colleagues, and the ability to manage high volumes of work efficiently while contributing to reporting, compliance, and overall business operations.
What your day will look like:
- Process incoming post, log tasks and maintain accurate records on claims systems such as Appian
- Provide administrative support including scanning, archiving, and attaching documents to virtual claim files
- Liaise with internal and external stakeholders to ensure accurate data and effective communication
- Support claims processes, reporting, and audits while meeting SLA requirements and business targets
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This role is for you if:
- Strong attention to detail when handling high volumes of work within tight deadlines
- Effective communication skills with team members, management, and clients
- Ability to work both independently and collaboratively as part of a team
- Good time management, organization, and productivity skills
- Commitment to compliance, accuracy, and continuous learning
- Proficiency in using internal systems and following processes and procedures
What you'll receive from us:
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. We offer a range of benefits including empowered flexibility and a working week split between office, home, and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
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Education (if blank, degree and/or field of study not specified)
- Degrees/Field of Study required:
- Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
- Accepting Feedback
- Accepting Feedback
- Active Listening
- Business Process Outsourcing
- Claims Performance Management
- Communication
- Complaint Management
- Compliance Auditing
- Compliance Review
- Contract Review
- Corrective Actions
- Customer Data Management (CDM)
- Customer Due Diligence
- Customer Handling
- Data Entry
- Data Quality
- Data Quality Assessment
- Delivery Excellence
- Emotional Regulation
- Empathy
- Inclusion
- Intellectual Curiosity
- Legal Document Review
- Managed Services
- Optimism {+ 15 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date
June 17, 2026
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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