Protec Temporary Protection
Business Central 1st Line System Support
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Location: Full-time Office based in Adlington
Salary: £30,000-£35,000 (DOE)
Due to a new implementation of Business Central, we are looking to appoint an experienced Business Central 1st Line Support person to join the business to assist end users with day-to-day operations.
This is an excellent opportunity for someone who enjoys troubleshooting complex Business Central issues, working closely with a team, and further developing their technical expertise within a collaborative and supportive environment and culture with regular social events and a strong focus on employee wellbeing.
Key Responsibilities
- Provide 1st line support for Microsoft Dynamics 365 Business Central users via phone, email, and support desk.
- Take ownership of complex technical support cases, efficiently investigating, analysing, and resolving issues.
- Escalate unresolved or highly technical issues to support or development teams where appropriate.
- Work closely with developers to coordinate code fixes, testing, and successful deployment.
- Deliver user training.
- Manage support incidents in line with agreed Service Level Agreements (SLAs), balancing urgency, impact, and user expectations.
- Maintain accurate and up-to-date documentation of support cases and resolutions.
- Contribute to the creation and maintenance of internal knowledge articles and best practice documentation.
- Deliver a consistently high standard of customer service while building and maintaining strong client relationships.
Experience
- Preferably a minimum of three years' experience working with Microsoft Dynamics 365 Business Central or Dynamics NAV in a key/super user role.
- Experience supporting or implementing ERP systems.
- A strong understanding of finance processes and ERP modules is highly desirable.
- Previous experience managing customer support cases and handling technical escalations.
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Skills
- Excellent troubleshooting and analytical skills.
- Ability to manage stakeholders and relationships.
- Strong communication skills, both written and verbal.
- Ability to prioritise workloads and manage multiple support tickets effectively.
- Comfortable working under pressure while consistently meeting SLA targets.
- Experience with integrations, APIs, extensions, third-party applications, or telemetry tools would be advantageous.
- Experience with Power Platform (Power BI/Power Apps/Power Automate) would be advantageous.
- A proactive, solution-focused approach with a commitment to continuous improvement.
Why You Will Stand Out
- You are driven to constantly achieve high levels of service coupled with a passion for continuous improvement.
- You are highly motivated when working in a fast-paced environment, and able to prioritise workloads during times of high demand.
- You have excellent analytical skills and be able to analyse how data is coming in and how it will need to be organised.
- You are a logical thinker looking at what data needs to be recorded and determine how to store in such a way that it will be easily used in the future.
- You have excellent organisational skills with a meticulous attention to detail.
- You will have a good grasp of data management and a practical approach.
- You will be effective whilst working independently.
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Additional Requirements
- Be outgoing, friendly, and approachable with the ability to remain professional at all times.
- Conduct yourself in a professional, positive manner at all times both with suppliers on the phone and with colleagues and visitors within an office environment.
- Be able to learn systems quickly, have an interest and knowledge of IT and confident in producing report and manipulating data.
- Have a high level of attention to detail and be able to look at the details to make sure it is being recorded and stored properly.
- Have a high level of numeracy and literacy.
- Be able to multitask and work to a consistently high standard through a varied workload.
- Be objective driven with a key focus on the job at hand.
- Be a team player & problem solver to solve data problems as they arise.
- Demonstrate a willingness to contribute and progress within the role by going the extra mile.
The Rewards
- Salary commensurate with experience plus bonus package and benefits
- 25 days’ holiday + bank holidays + birthday
- Bonus scheme, details on successful application
- Pension, private healthcare, income protection and death in service cover
- Ongoing training, professional development, and clear career progression opportunities.
- Bonus, pension and benefits will commence upon completion of successful probation period.
To apply, please send your CV to Tracey@protection.co.uk
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