Proactive.IT Appointments Ltd.
Business Central Support Analyst
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Business Central Support Analyst
Business Central Support Analyst
đź“Ť Rutland | Hybrid (4 Days Onsite) | Permanent
Our client is seeking an experienced Business Central Support Analyst to join their growing IT team. This is an exciting opportunity to support and enhance Microsoft Dynamics Business Central, Shopify, and the wider IT infrastructure within a well-established business.
This hands-on role is ideal for someone who enjoys solving technical challenges, supporting end users, and working closely with stakeholders to ensure business-critical systems operate effectively.
The Role
As the Business Central Support Analyst, your responsibilities include:
- Providing first and second-line support for Microsoft Dynamics Business Central users.
- Troubleshooting issues related to:
- Finance
- Inventory
- Purchasing
- Business operations
- Supporting users in Business Central training and documentation.
- Assisting with Shopify support across eCommerce and B2B platforms.
- Maintaining integrations, including:
- Inventory synchronisation
- Payment gateways
- Third-party applications
- Delivering Level 1 & 2 IT support covering:
- Windows
- Microsoft 365
- Hardware
- User accounts
- Supporting retail operations, including POS systems and store connectivity where needed.
- Liaising with third-party vendors to resolve complex technical issues.
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About You
Essential Requirements
- Proven experience supporting Microsoft Dynamics Business Central.
- Experience with Shopify, particularly in operational support and integrations.
- Strong Level 1 & 2 IT support experience.
- Experience using IT service management or ticketing systems.
- Excellent troubleshooting and communication skills.
- Ability to work independently while collaborating with business teams.
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Desirable
- Experience supporting retail or multi-site environments.
- Microsoft Dynamics certifications.
- Shopify Partner or integration experience.
- ITIL Foundation certification.
- Experience with Active Directory and remote support.
What’s on Offer
- Permanent opportunity.
- Hybrid working with 4 days per week onsite in Rutland.
- Competitive salary and benefits package.
- Opportunity to work with modern business systems in a collaborative environment.
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