Return on Investment Ltd
Business Centre Executive
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Business Centre Executive
Location: Primarily remote, with 1 day per week in our Milton Keynes office
Salary: Up to £25,000 per annum
Hours: Monday to Friday, 9:00am – 5:00pm
Help keep our customers moving
At ROI, we're helping shape the future of fleet by combining people, technology and industry expertise to solve complex challenges for some of the biggest names in automotive. As the UK's leading automotive support agency, we partner with over 70% of automotive brands, delivering customer engagement, technology, insight and marketing solutions that drive measurable results.
As we continue to grow, we're looking for a Business Centre Executive to join our team supporting one of our long-standing automotive partners.
If you're someone who enjoys organising processes, takes ownership of your work and thrives in a fast-paced environment, this is an opportunity to make a genuine impact. Every agreement you prepare, every customer you support and every process you improve helps strengthen customer relationships and contributes to the success of both our clients and our business.
The role
As a Business Centre Executive, you'll support customers and internal stakeholders across multiple channels, delivering accurate, efficient and professional administrative support that keeps our operations running smoothly.
Working as part of a collaborative, high-performing team, you'll take ownership of key administrative processes, ensuring every interaction and every piece of documentation reflects the high standards our customers expect.
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This is a varied and fast-paced role where you'll manage multiple priorities while maintaining excellent attention to detail and ensuring compliance with both internal and regulatory standards.
No two days are the same, so we're looking for someone who stays organised under pressure, communicates confidently and enjoys delivering excellent customer service.
What you'll be doing
- Preparing and managing customer agreements, renewals and supporting documentation.
- Booking and coordinating demonstration vehicles with third-party providers.
- Responding to customer enquiries via telephone and email.
- Maintaining accurate customer records and updating CRM systems.
- Ensuring compliance with GDPR, FCA requirements and internal quality standards.
- Working collaboratively with colleagues and external partners to deliver the best customer experience.
- Continuously looking for opportunities to improve processes and contribute to operational excellence.
What we're looking for
We're looking for people who combine organisation with a proactive mindset and enjoy delivering outstanding customer service.
You'll ideally have:
- Experience in client services, administration or customer support.
- Excellent written and verbal communication skills.
- Strong organisational skills with excellent attention to detail.
- Confidence using Microsoft Office, including Excel, Outlook and Word, alongside CRM systems.
- A proactive approach to problem-solving and managing competing priorities.
- The ability to work independently while contributing positively within a team.
- A collaborative mindset with a willingness to support others and share knowledge.
- A desire to learn, adapt and continuously improve.
- Automotive industry experience is an advantage but isn't essential.
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What you'll get in return
We believe great people deserve a great experience too.
Our benefits include:
- £500 annual Health & Wellbeing Allowance to spend on your physical or mental wellbeing.
- Primarily remote working following your training period.
- Team social events.
- Free parking when you're in the office.
- Access to Education Bursaries of up to £1,500 to support your personal and professional development.
- Company pension scheme with employer contributions.
- Bupa Private Medical Care.
- Health Shield Cash Plan.
- Life Assurance.
- Employee car schemes with Kia and Hyundai.
- Annual leave that increases with service.
Why ROI?
At ROI, you'll have the opportunity to do meaningful work that makes a visible difference. You'll be trusted to take ownership, supported by experienced colleagues who value collaboration over ego, and encouraged to keep learning as technology continues to transform our industry.
We're building teams that embrace curiosity, adaptability and continuous improvement, creating rewarding careers in a business that's helping shape the future of fleet.
If you're looking for a role where your work has real impact and you can continue to grow your career, we'd love to hear from you.
Apply today and become part of our journey.
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