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If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We’re currently seeking an experienced professional to join our team in the role of Business Change Analyst.
About the Role
As our Business Change Analyst you will work across multiple products, often aligned to a complex regulatory outcome, to facilitate current-state and future-state business operating model design. This role leads cross-product process mapping and improvement to remove waste, reduce operational risk, and improve data quality.
You will work with Business Outcome Leads, Product Owners, and Delivery Managers to translate delivery outcomes into standard current-to-future operating model changes, define process measures, and implement benefits tracking that proves the outcome has been achieved. This role ensures cross-product delivery results in a coherent end-to-end operating model and measurable process outcomes, with controls designed in.
This role works on Third Party Risk within the RCA & Regulation Management SVS, which is part of the Risk Steward Enabler Value Stream.
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Responsibilities
In this role you’ll:
- Design current-state and future-state operating models across products to create a coherent end-to-end operating model
- Lead cross-product process mapping and analysis, including workshops, to identify opportunities for improvement
- Standardise translation of delivery outcomes into operating model and process changes to support consistent implementation
- Facilitate cross-product workshops on capabilities, roles, processes, governance, locations, sourcing, and controls
- Maintain standard cross-product artefacts showing process and operating model impacts to support coordination
- Analyse end-to-end flows to identify bottlenecks, waste, duplication, rework, and manual workarounds
- Surface control weaknesses, operational risks, and data quality issues through process analysis
- Define process measures with Business Owners, including baselines, targets, and measurement approach
- Implement benefits tracking and reporting to evidence outcome achievement
- Review product-level outputs for consistency and comparability and consolidate findings into a single value-stream view of issues, risks, and impacts
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Requirements
To be successful in this role you should meet the following requirements:
- Experience of implementing Third Party risk management change
- Design and evolve end-to-end operating models across multiple products, ensuring consistency, scalability, and clear ownership
- Lead cross-product process mapping and continuous improvement, identifying bottlenecks, removing duplication, and streamlining customer and colleague journeys
- Define outcome-based process measures and KPIs, linking performance metrics directly to customer, risk, and business outcomes
- Translate current-state operations into future-state impacts, assessing implications for people, process, data, technology, and service performance
- Track and report benefits realisation, building evidence that changes are delivering the intended outcomes and value
- Embed robust controls and governance by design, ensuring processes meet risk, compliance, and audit expectations from day one
A move across the business allows you to continue to access tailored professional development opportunities, and our fantastic benefits packages.
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