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Role: Business Change Manager
Location: Warwick, UK
Contract: 6 Months
Change Delivery and Execution
- Design and deliver tailored change plans for a specific digital product or initiative.
- Coordinate stakeholder engagement, communications, training, and support activities.
- Create and manage change content, including user-facing materials and guidance documents.
- Monitor and report on business readiness, adoption progress, and change impact by gathering feedback.
- Design and deliver detailed change implementation plans, including timelines, resource allocation, and risk management strategies.
Stakeholder and User Engagement
- Build and maintain strong relationships with product teams, end users, and business leaders.
- Ensure change messaging is clear, relevant, and timely for impacted groups.
- Represent user needs and feedback within product delivery and change decision-making.
- Support the identification and engagement of change champions and advocates.
- Listening and understanding stakeholder concerns and managing expectations.
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User Journey and Adoption Support
- Map user journeys and identify impacts across business roles and processes.
- Help prepare users for upcoming changes and manage resistance or concerns.
- Provide support to teams and individuals during the transition period, fostering a smooth and successful adoption of change.
- Support post-launch activities to ensure the change is embedded in business-as-usual.
- Contribute to continuous improvement through lessons learned and feedback cycles.
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Collaboration and Alignment
- Work closely with Strategy, Transformation, and Change Lead to align change delivery with broader product and organizational goals.
- Partner with communications and project teams to ensure coordinated execution.
- Contribute to the uplift of change maturity across teams through knowledge sharing and support.
- Provide support to teams and individuals during the transition period, fostering a smooth and successful adoption of change.
- Working closely with workforce strategy to produce training needs and plans to enable smooth implementation of the strategy.
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Skills
Change Management
Stakeholder Engagement
Change Delivery
User Journey Mapping
Communication Planning
Training Delivery
Risk Management
Resource Allocation
Business Readiness
User Adoption
Change Impact Assessment
Strategic Alignment
Continuous Improvement
Workforce Strategy
Location