Mid Yorkshire Teaching NHS Trust
Business Change Manager - Automation
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For further information about this role, please email Gareth Cinnamon via gareth.cinnamon@nhs.net
About The Role
The post holder will lead and facilitate all matters relating to change management and benefits, to support the delivery of the Benefits Strategy and the overall Digital Strategy. The post holder will be responsible for leading the change management requirements of the organisation, with all aspects relating to Intelligent Automation.
Working within PRINCE2 methodology, the post holder will lead and support change management activities, leveraging Intelligent Automation (IA) technologies to drive adoption, efficiency, and measurable benefits. They will work closely with Senior Managers, to identify, design, and implement business change and benefits realisation strategies throughout the project lifecycle and into post-implementation.
The role will focus on embedding IA-enabled solutions into business processes, ensuring stakeholder engagement, effective transition, and sustained value delivery from automated and digitally transformed services.
The post holder will lead the process of identifying the impact and optimisation of new and existing systems, throughout the project lifecycle in conjunction with services. The post holder will support staff to ensure benefits management processes have been adopted, creating a benefits culture within the Trust. The post holder will assist in the specification of any new developments associated with implementation of systems.
Main Duties
- Lead and manage the Intelligent Automation change management programme, as directed by the Head of Digital Systems and/or Associate Director - Digital.
- Present workshops to large groups of staff including senior management and senior clinical staff.
- Work with key stakeholders involved in digital automation projects to facilitate collaborative working.
- Motivate colleagues to encourage collaborative working to improve services/performance.
- To have the ability to work with people who are not fully committed to change management.
- Support projects by interpreting service requirements and identify the changes required to the business processes for the implementation, optimisation of systems and processes ensuring the interests of sponsoring groups are met by the programme/projects.
- Responsible for defining benefits, assessing progress towards realisation and achieving measured improvements using agreed standard documentation and processes, outlined in the Benefits Strategy.
- Work with Directorate/Departmental Managers and their staff to identify areas where changes in working practice are required to realise benefits/optimise system usage.
- Share intelligence on gaps between current service offerings and future requirements.
- Work in conjunction with Directorate/Departmental Managers to ensure the benefits management process are incorporated into project plans.
- Define the change programme, in particular the review process to ensure that working practices change to meet the requirements of the service departments and optimise use of the chosen systems.
- To support the service reconfiguration and re-engineering that will be required to deliver changed processes
- Working to the digital programme plan and ensuring that automation project targets milestones and relevant deliverables are met and delivered on time. Ensuring resource requirements with regard to change are assessed and identified and highlighted to stakeholders.
- Ensure that adequate systems are in place, post automation project to monitor ongoing delivery of the benefits and that any new systems are being used to optimum effect.
- Act as a focal point for communication and liaison on all matters relating to change and benefits Management, with specific links to Organisational Development, the Trust Service Improvement Teams, the Head of Digital Systems, and all those responsible for implementing new systems or processes.
- Prepare appropriate automation project status reports for senior management highlighting progress towards targets, identifying issues/risks, developing and proposing recommendations/contingencies for their successful resolution.
- Prepare appropriate reports to support the requirements of the Digital Programme Steering Group/Digital Programme Board as directed by the Deputy Head of Digital Systems.
- Carry out any other duties and responsibilities commensurate with the grade.
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Qualifications
Essential person specification requirements
- Educated to degree level or equivalent professional/ managerial qualification
- Evidence of regular attendance at relevant training and professional development, events and activities
Experience
- Experience of diverse major NHS projects
- Experience of working independently and in a team orientated collaborative environment
- Experience of working in a clinical environment
Knowledge and Awareness
- Knowledge of health service management, including change management/service improvement processes and redesign
- Awareness of own limitations.
Skills And Abilities
- Ability to identify areas for collaborative working where there may be resistance to change
- Ability to take the lead business change specialist role in digital projects
- Ability to work under pressure to meet the requirements of conflicting deadlines and targets
- Flexible, well organized and self motivated
- Ability to plan and implement new ways of working.
- Ability to problem solve
- Highly developed communication skills (verbal and written).
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Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application Guidance
We understand that more applicants are using artificial intelligence (AI) technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
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Our Benefits
- Access to the NHS pension plan
- Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
- Exceptional employee health and wellbeing services
- Extensive benefits and support, including:
- Onsite nurseries and childcare salary sacrifice scheme
- Home electronics scheme
- Cycle to work scheme - subject to eligibility criteria
- Car lease salary sacrifice scheme - subject to eligibility criteria
- Working carers support and advice, carers network and carers passport
- Flexible working options and family and carer-friendly policies
- Established staff networks, including LGBTQ+ and Race Equality
- Career progression, training and support
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