HSBC
Business Client Service Specialist
Leicester
Posted about 19 hours ago
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Role Overview
In this role you’ll:
- Support our Commercial Banking customers with their everyday banking queries over the telephone - building strong relationships through taking end-to-end ownership of requests and consistently delivering an excellent service
- Deliver our customer centric approach, through the embracing of technology and demonstrations of digital servicing solutions
- Identify potentially vulnerable customers and, record data accurately ensuring that an appropriate service or solution is offered
- Actively support process improvements, raising ideas through the correct channels
- Ensure all applicable operational risk HSBC’s standards and policies are adhered to - reporting any breaches in accordance with local procedures and confidently manage financial crime by identifying, assessing, accepting, monitoring, escalating, and mitigating risk
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Requirements
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To be successful in this role you should meet the following requirements:
- Enjoy building relationships and rapport, with excellent verbal communication skills, and able to identify new opportunities for growth within the business
- Apply problem-solving skills, with the ability to think on your feet and create solutions for our customers - showing willingness to take ownership of all customer interactions
- Be a team player that is happy to collaborate and deliver on common goals, able to show independent enthusiasm to grow, succeed, and learn
- Use your forward-thinking, progressive mindset with the ability to adapt to change positively
- Demonstrate role model behaviors and organisational values, setting the standard for others
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Skills
Customer Service
Communication Skills
Problem-Solving
Team Player
Relationship Building
Digital Servicing Solutions
Operational Risk Management
Process Improvement
Financial Crime Management
Adaptability
Ownership
Enthusiasm
Collaboration
Data Accuracy
Customer Centricity
Vulnerability Identification