HSBC
Business Client Service Specialist
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Business Client Service Specialist – HSBC
Join HSBC and fulfil your potential – whether you seek a career that takes you to the top or a fresh direction, we empower your growth with opportunities, support, and rewards.
HSBC is one of the world’s largest banking and financial services organisations, operating in 50+ countries and territories. We focus on driving growth for businesses, economies, and individuals by enabling them to achieve their hopes and ambitions.
About the Role
We are looking for an experienced professional to join our team as a Business Client Service Specialist, supporting Commercial Banking customers through interactions with Business Client Services. You’ll provide excellent service—resolving queries phone-based and digitally—while ensuring compliance with HSBC’s standards, policies, and risk management protocols.
Key Responsibilities
- Support Commercial Banking customers with everyday banking needs via phone, over the entire request lifecycle, building strong relationships through ownership and professionalism.
- Deliver a customer-centric experience, leveraging technology and digital solutions where applicable.
- Identify vulnerable customers, log details accurately, and ensure appropriate support or solutions are offered.
- Actively promote process improvements, sharing ideas through the correct internal channels.
- Enforce strict adherence to operational risk policies and compliance standards, reporting any breaches as required.
- Confidently identify, assess, monitor, escalate, and mitigate financial crime risk aligned with HSBC’s protocols.
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Requirements
To excel in this role, you must demonstrate:
- Exceptional relationship-building skills, backed by strong verbal communication and the ability to identify growth opportunities within the business.
- Problem-solving prowess, with analytical thinking and adaptability—creating on-the-spot solutions and taking full ownership of customer interactions.
- A collaborative mindset, offering teamwork-driven results while fostering independent professional growth, success, and learning.
- Forward-thinking and adaptive to new processes, change, and technology, embracing shifts positively.
- Role-model behaviour that aligns with HSBC’s organisational values, setting a high standard for all team members.
Location & Remuneration
- Base salary: £27,200 GBP (full-time, 35 hours per week).
- Hybrid working model:
- Office-based in Swansea, UK with flexible remote work from home.
- To work remotely effectively, you will need:
- A dedicated workspace (desk/chair) free from household disruptions.
- Home broadband with a minimum speed of 10Mbps (HSBC will provide all required technology).
- Working hours: Monday–Friday (8am–8pm), Saturday (8am–2pm).
- Holiday entitlement (for full-time employees): 25 days/year (pro-rata if applicable) + bank holidays.
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Benefits Package
All UK employees benefit from:
- Private healthcare coverage.
- Enhanced maternity and adoption pay, plus return-to-work support.
- A contributory pension scheme with a generous employer contribution.
Eligibility & Equal Opportunity
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Open to UK residents aged 18+ with a valid right to work in the UK. No sponsorship available—only candidates meeting UK work requirements are eligible. Students on visas not allowing 35-hour/week work cannot proceed in this role.
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Diversity & Inclusivity: HSBC is committed to creating a diverse, inclusive workplace—valuing all backgrounds, abilities, genders, ethnicities, religions, sexual orientations, and ages. We ensure careers are accessible and remove barriers for all.
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Disability Confidence: We are a Disability Confident Leader. Offering interviews to candidates with disabilities, long-term conditions, or neurodivergent traits if they meet the core job criteria.
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Accommodations & Support: If you require assistance during the recruitment process, contact our Recruitment Helpdesk:
- Email: hsbc.recruitment@hsbc.com
- Telephone: +44 207 832 8500
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