Revolut
Business Compliance Manager (Customer Outcomes)
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About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 75+ million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About the role
Our Compliance team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to manage conduct risk.
We're looking for a Business Compliance Manager to ensure great customer outcomes across our products and services. You'll partner cross-functionally to embed positive outcome frameworks throughout the customer lifecycle.
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You'll be assessing and improving how customer outcomes are delivered, aligning with UK Consumer Duty requirements and broader conduct risk expectations.
Up to shape what's next in finance? Let’s get in touch.
What you'll be doing
- Driving the assessment and enhancement of consumer outcomes across products, services, and customer journeys
- Providing expert guidance on UK Consumer Duty requirements and conduct risk expectations
- Partnering with Product, Operations, Legal, Risk, and Compliance teams to identify and address customer outcome risks
- Reviewing and challenging business proposals, frameworks, and customer journeys
- Supporting the development, implementation, and ongoing monitoring of customer outcome frameworks
- Conducting thematic reviews, deep dives, and root-cause analyses to identify opportunities for improvement
- Producing high-quality reports and insights for senior stakeholders
- Influencing business decisions through data-driven recommendations and regulatory expertise
- Contributing to a positive culture of customer-centric decision making across the organisation
- Supporting and mentoring junior team members as the team continues to grow
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What you'll need
- 5+ years of experience in regulatory compliance
- In-depth knowledge of UK regulatory frameworks, including Consumer Duty and conduct risk requirements
- Experience within fintech, digital banking, payments, or technology-led financial services/consulting firms
- Experience within a first-line compliance, business compliance, conduct risk, consumer outcomes, product compliance, or similar function
- A proven ability to operate effectively in fast-paced, high-growth environments
- Excellent analytical and problem-solving capabilities
- The ability to quickly understand new products, business models, and regulatory challenges
- A proactive, hands-on approach and a willingness to challenge constructively
Nice to have
- Exposure to product governance, product risk, or customer journey reviews
- Experience leading projects or mentoring junior colleagues
- Experience partnering across business areas within a regulated environment
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