HM Revenue & Customs
Business Continuity & Facilities Operations Manager
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About The Job
Job Summary
Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC.
Build a Career in Property with HMRC Estates
Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRC's business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work.
Job Description
You will have responsibility for Incident Control and Business Continuity within the Region, they will often be required to reach across to support the wider team, and carry out other tasks to contribute towards the day to day running of the Estate as directed by the Senior Officer Building Manager, Senior Officer Facilities Manager or the Head of Estate to support the team.
You will ensure robust arrangements are in place to keep building occupants safe and that all procedures meet departmental and legal requirements.
The role involves leading the response to emergencies, taking control of incidents, working closely with Emergency Services, and making informed decisions to protect people and the building.
You will be responsible for assuring that all business areas have effective business continuity plans in place, providing guidance and support where needed. This includes coordinating and maintaining Personal Emergency Evacuation Plans (PEPs) to ensure individuals are appropriately supported and accounted for during an evacuation, as well as monitoring readiness and identifying any gaps in arrangements.
Key Responsibilities
- Day-to-day oversight of Incident Control and Business Continuity in line with departmental standards. Ensure all policies and procedures are up to date and regularly tested.
- Act as a key responder to incidents, coordinating swift and effective action with relevant teams to manage risks and protect people and assets.
- Oversee the creation, implementation, and maintenance of business continuity plans, ensuring HMRC Lines of Business and Other Government Departments can respond and recover quickly from incidents.
- Ensure the region's activities are aligned for resilience, and that buildings can be recovered following any incident.
- Collaborate with Estates Workplace Operations colleagues and a wide range of stakeholders across Government Hubs and Specialist Sites to foster a strong culture of resilience.
- Support the Building Manager and ensure provision of high quality and consistent communications with customers and key stakeholders.
- Support the Facilities Management lead in delivering proactive supplier relationship management to deliver services in line with agreed contract performance levels and customer requirements.
- Support escalations through the contractual process as required, managing and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied.
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Person Specification
To be successful in this position the post holder must be able to demonstrate recent experience including;
- being highly responsible and able to work in a structured and organised manner, ensuring tasks are prioritised and completed efficiently.
- Incident Management and Business Continuity experience.
- the ability to analyse complex situations, identify key issues, and make effective decisions under pressure.
- excellent verbal and written communication skills are required, with the ability to convey information clearly and concisely to a variety of audiences.
- demonstration of FM Skills in both meeting customer needs and managing supplier relationships.
Essential Criteria
Recent experience within incident management. Candidates must be able to demonstrate their involvement in managing incidents, coordinating responses, and implementing solutions.
Recent experience in business continuity. This includes developing, testing, and maintaining business continuity plans.
Strong skills in engaging with stakeholders at all levels. Candidates should be able to build effective working relationships, communicate clearly, and manage expectations in challenging situations.
Strong leadership skills with the ability to take charge in high-pressure situations.
Certificate of Business Continuity. If not held on application, there is a commitment to complete this within 24 months of taking up post.
Desirable Criteria
Demonstration of Facilities Management skills and management systems.
Qualifications
Holds CBCI or Equivalent, or willing to work towards within 24 months of taking up post.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Leadership
Benefits
Alongside your salary of £37,682, HM Revenue and Customs contributes £10,916 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.
We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.
- Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
- Family friendly policies.
- Personal support.
- Coaching and development.
To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How To Apply
As part of the application process, you will be asked to provide the following:
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- A name-blind CV including your job history and previous experiences and any qualifications. Your CV should cover up to your last 3 roles (100 words per role), giving a brief summary of what you delivered and any key achievements in each role and the Qualification outlined in the advert relevant to this role.
- A 500-word Personal Statement. Your Personal Statement should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification outlined in the advert.
Further details around what this will entail are listed on the application form.
Sift
In the event of a large number of applications being received, an initial sift may be held on your Personal Statement.
At full sift your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.
We may also raise the score required at any stage of the process if we receive a high number of applications.
Interview
During the panel interview, your Experience will be assessed. You will be asked Experience Based questions relating to the Essential Criteria.
You will be asked Behaviour-based questions to explore in detail what you are capable of, and Strength-based questions to explore what you enjoy and your motivations relevant to the job role.
This is an example of a strengths-based question
"It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?"
There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
Interviews will take place face to face in Glasgow Regional Centre, 1 Atlantic Square, York Street, Glasgow, G2 8HS. Sift and interview dates to be confirmed.
Eligibility
Please take extra care to tick the correct boxes in the eligibility sections of your application form. Mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we may not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - [insert vacancy ref] & vacancy closing date [insert date]'.
To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.
Exceptionally, candidates who are not successful at this grade may be considered for appointment to similar roles at a lower grade where the eligibility criteria are met. If this applies, we will contact you directly.
Sponsorship
We have assessed this role against both Home Office and HMRC criteria and we are unable to offer sponsorship for a Skilled Worker Visa. This means the vacancy is not open to applicants who require visa sponsorship.
The HMRC app can help you with your application
The HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.
If successful in your application, you will need your National Insurance number for the onboarding process.
Download the HMRC app now and save your National Insurance number to your digital phone wallet.
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