Bell Integration
Business Continuity Manager
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Business Continuity Manager
Business Continuity Manager (BCM)
Reporting to: Head of Assurance
The Business Continuity Manager (BCM) is responsible for designing, implementing, and maintaining the organisation’s business continuity and resilience framework, encompassing both internal operations and client-managed infrastructure.
Key responsibilities include ensuring robust operating models against disruptions, meeting regulatory standards, and addressing evolving risks—particularly those related to cybersecurity and AI.
About the Role
The role ensures that systems, services, and processes remain resilient against disruption, meeting regulatory expectations and aligning with evolving risks, including cybersecurity and AI usage.
Responsibilities
Business Continuity Strategy & Governance
- Develop, implement, and continuously improve the Business Continuity Management System (BCMS) in line with ISO 22301 and industry best practices.
- Align the framework with Bell’s risk and resilience goals.
- Maintain BC policies, standards, and procedures across internal operations and client environments.
- Ensure clear governance, roles, and accountability for business continuity across the organisation.
- Serve as the primary point of contact for continuity-related incidents, facilitating communication and resolution.
Business Impact Analysis (BIA) & Risk Assessment
- Lead and maintain up-to-date Business Impact Analyses for critical IT systems and business services.
- Define recovery priorities, RTOs (Recovery Time Objectives), RPOs (Recovery Point Objectives), and dependencies across applications and infrastructure.
- Assess alignment with organisational risk appetite and continuity goals.
- Identify emerging risks, particularly those related to AI-enabled systems and third-party dependencies.
System Audits & Assurance
- Conduct periodic system-level BC audits to evaluate:
- Accuracy and currency of BIA data
- Availability and effectiveness of recovery strategies
- Compliance with access control reviews (least privilege and identity governance)
- Governance of AI usage within systems
- Whether Data Protection Impact Assessments (DPIAs) are conducted where applicable
- Document findings, track remediation actions, and report on compliance status.
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Continuity Exercises & Testing
- Establish a structured testing framework for regular continuity tests and simulations, ensuring:
- Detailed documentation of test progress
- Evaluation against set acceptance criteria
- Develop and conduct crisis simulation exercises, workshops, and training to prepare employees and stakeholders.
- Design and deliver Exercise-in-a-Box (EiaB) programmes for IT teams and business units.
- Conduct and coordinate scenario-based BC exercises, including post-test de-briefing sessions to identify improvements.
- Evaluate exercise outcomes, identify gaps, and drive systematic improvements.
Client Infrastructure Resilience
- Oversee business continuity and disaster recovery readiness for client-managed environments.
- Collaborate with service delivery teams to ensure:
- Client BC requirements are documented and tested
- Recovery solutions meet contractual obligations and SLAs
- Support is provided for client audits, due diligence, and assurance requests.
Monitoring, Reporting & Executive Communication
- Provide monthly BC preparedness reports to executive leadership, covering:
- BC maturity and readiness status
- Audit findings and remediation progress
- Exercise outcomes
- Emerging risks (AI, regulatory changes)
- Define, track, and analyse KPIs (Key Performance Indicators) and KRIs (Key Risk Indicators) for business continuity.
- Consolidate data required for management review meetings.
Regulatory & Compliance Alignment
- Ensure compliance with ISO 22301, ISO 27001, GDPR, and other relevant standards.
- Verify proper handling of personal data risks through DPIA oversight.
- Embed BC considerations into broader risk and compliance frameworks.
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Continuous Improvement & Awareness
- Promote awareness and training on business continuity across the organisation.
- Maintain documentation, playbooks, and recovery plans.
- Stay updated on evolving threats, including cyber resilience and AI risks.
Stakeholder Engagement and Training
- Collaborate with external suppliers to align their service continuity plans with Bell’s requirements.
- Engage Practice Heads and key stakeholders to ensure continuity objectives are understood.
- Provide training and guidance on business continuity protocols to embed resilience in the culture.
- Develop relationships with external stakeholders to stay informed on industry best practices and emerging risks.
Experience
Candidates ideally possess:
- Solid experience in continuity management within a service delivery or operations environment, with a focus on continuity testing and governance.
- Preference for experience in professional services or regulated environments.
- Expertise in ISO 22301 standards.
- Background in business impact analyses and maturity assessments.
- Proficiency with continuity planning tools and methodologies.
- A relevant qualification in business continuity, risk management, or a related field.
Skills
- Strong continuity and crisis management skills for planning, executing, and overseeing measures.
- Effective stakeholder engagement to align departments across the organisation.
- Analytical and critical thinking for assessing risk impacts and developing mitigation strategies.
- Organisational and project management abilities to balance multiple priorities.
Always prioritising the principles of protecting privacy and ensuring security, Bell Integration adheres to our Privacy Notice regarding data collection, use, and transfer. For further information, please review the [Privacy Notice].
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