Notting Hill Genesis
Business Continuity Manager
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Business Continuity Manager
Contract: Permanent - Full time
Salary: £53,513 to £59,459 per annum for 35 hours per week.
Location: Bruce Kenrick House, 2 Killick Street, London N1 9FL
Workplace type: Hybrid - 2 days per week in the office
What you’ll do
As Business Continuity Manager, you will lead Notting Hill Genesis’ approach to business continuity and operational resilience. You will develop and embed business continuity frameworks, plans, and crisis response arrangements that ensure critical services continue to operate during disruption.
This is a highly visible role that combines strategic leadership with operational incident management, helping protect residents, services, and the organisation during challenging situations.
How you’ll do it
- Develop and maintain NHG’s Business Continuity Management Framework.
- Ensure alignment between corporate and directorate-level continuity plans.
- Lead Business Impact Analysis activity across the organisation.
- Support teams in developing practical and effective continuity plans.
- Design and deliver annual testing and scenario exercise programmes.
- Establish crisis management structures and escalation protocols.
- Lead or coordinate responses to major incidents and disruptions.
- Monitor resilience arrangements and provide reporting to governance forums.
- Deliver training and awareness programmes across the organisation.
- Capture lessons learned and drive continuous improvement.
The ideal candidate
We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.
Pending confirmation of legislative changes, this role may require a qualification to demonstrate competence. If not already qualified, there may be an expectation to study towards a professional qualification.
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Essential:
- Significant experience in business continuity, operational resilience, or crisis management.
- Experience developing and implementing business continuity frameworks.
- Experience leading responses to major incidents and disruptions.
- Ability to design and deliver large-scale testing and exercises.
- Strong understanding of risks affecting housing providers.
- Experience establishing crisis response arrangements.
- Strong stakeholder management and communication skills.
- Experience preparing reports for senior leadership and governance forums.
- Excellent organisational and analytical skills.
- CBCI or MBCI qualification.
- Knowledge of ISO 22301.
Desirable:
- Membership of the Business Continuity Institute.
- Knowledge of risk management frameworks such as ISO 31000 or COSO ERM.
What’s in it for you?
Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.
Benefits include:
- Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
- Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
- Health cash plan
- Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
- Interest free loans - season ticket loan, tenancy deposit loan, and training loan
- Cycle to work scheme.
- Life Assurance x 4 annual salary
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All about us
Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 65,000 existing homes and 10,000 more in our pipeline and we employ around 1,800 employees. For more information on what we do and what makes us different please visit: https://group.nhg.org.uk/careers/
We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments.
To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/
Selection Process
Step 1: If you are interested, please send your application now! Closing date is 02 August 2026
Step 2: Successful candidates will be invited to interview
Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.
NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.
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