Thrive Partners Ltd
Business Development and Account Director
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Business Development & Account Director
Location: UK but mostly remote (with some occasional travel to client meetings, networking events and a monthly team meeting)
Reporting to: Head of Growth
About Thrive
At Thrive, we believe better conversations build better leaders, stronger teams and healthier organisations.
We combine expert coaching, leadership development and technology to help organisations create cultures where people perform at their best. Our platform enables organisations to deliver coaching, mentoring and leadership development at scale while providing the insight needed to measure impact and drive meaningful change.
We're growing quickly and are looking for an experienced Business Development & Account Director who loves building relationships, creating opportunities and helping organisations solve complex people and leadership challenges.
This is a role for someone who is naturally curious, commercially driven and enjoys opening doors, building trusted partnerships and becoming a recognised adviser to senior leaders.
The Role
Reporting directly to the Head of Growth, you'll play a key role in driving Thrive's next stage of growth.
Approximately 50% of your time will focus on generating and winning new business, with the remaining 50% dedicated to developing and expanding a portfolio of strategic customer accounts.
You'll engage senior HR, Learning & Development and business leaders to understand the challenges they're facing and help them think differently about leadership, culture and performance.
Rather than selling products, you'll lead consultative conversations that uncover opportunities and position Thrive as a long-term strategic partner.
You'll work closely with Marketing, Customer Success, Operations, Product and our Coaching Faculty to ensure every customer experiences exceptional service from first conversation through to long-term partnership.
No two days are the same. One day you may be facilitating a discovery workshop with a prospective client, the next presenting a proposal to an executive team, recording a podcast with an industry leader, attending a networking event or working with an existing customer to identify new opportunities for growth.
Key Responsibilities
New Business Development
Contribute to the development of a strong and sustainable sales pipeline, creating opportunities that contribute to Thrive's continued growth.
Responsibilities include:
- Managing a healthy pipeline of qualified opportunities.
- Generating new business through referrals, networking, partnerships, marketing campaigns and targeted outreach.
- Leading discovery conversations with senior HR, Learning & Development and business leaders.
- Understanding organisational priorities and identifying opportunities where Thrive can add value.
- Developing tailored coaching, leadership development and technology solutions.
- Preparing proposals, presentations and commercial responses.
- Managing opportunities through the full sales cycle from initial conversation to contract signature.
- Consistently achieving agreed new business revenue targets.
- Maintaining accurate CRM records in Zoho and sales forecasting.
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Strategic Account Growth
Develop trusted relationships with existing customers that lead to long-term partnerships and sustainable account growth.
Responsibilities include:
- Building relationships with key stakeholders across client organisations.
- Conducting regular strategic account reviews.
- Identifying opportunities to expand coaching, leadership development and platform adoption.
- Supporting renewals and long-term account planning.
- Demonstrating programme impact through insight, utilisation data and customer outcomes.
- Creating customer advocates who actively recommend Thrive internally and externally.
- Working collaboratively with Customer Success to maximise customer value and retention.
Thought Leadership & Market Development
Represent Thrive as a trusted voice within the leadership and coaching industry.
Responsibilities include:
- Sharing thought leadership with customers and prospects.
- Delivering presentations, webinars and executive briefings.
- Supporting podcasts, industry events and networking activities.
- Building relationships with strategic partners and industry influencers.
- Keeping up to date with developments in leadership, coaching, organisational development and workplace technology.
- Identifying emerging market opportunities and customer trends.
Collaboration
Work collaboratively across Thrive to deliver an exceptional customer experience.
Responsibilities include:
- Working closely with Marketing to convert campaigns into commercial opportunities.
- Partnering with Operations and Customer Success to ensure seamless customer onboarding.
- Sharing customer insight to influence future product development.
- Supporting the creation of customer case studies and success stories.
- Contributing ideas that improve commercial processes, customer experience and business performance.
- Acting as an ambassador for Thrive's culture and values.
What Success Looks Like
You'll know you're succeeding when:
- New business revenue targets are achieved or exceeded.
- Existing customers continue to grow their partnership with Thrive.
- Customers describe Thrive as a trusted strategic partner rather than a supplier.
- Referrals become an increasing source of new opportunities.
- Marketing campaigns convert into high-quality commercial conversations.
- Strong relationships exist across multiple stakeholders within key accounts.
- Customer advocacy, references and case studies continue to grow.
- Commercial forecasts are accurate and opportunities are effectively managed.
- Thrive continues to strengthen its reputation within the leadership and coaching market.
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About You
You're someone who genuinely enjoys building relationships and helping organisations solve meaningful challenges. You will have loads of grit, determination and energy.
You combine commercial ambition with curiosity and empathy. You're comfortable engaging senior leaders, asking thoughtful questions and uncovering opportunities that create long-term value.
You enjoy opening doors, developing partnerships and creating opportunities through trust rather than pressure.
You'll be naturally proactive, resilient and motivated by achieving ambitious goals whilst always putting the customer first.
Skills & Experience
Essential
- Proven experience in business development, consultative sales or strategic account management.
- A strong track record of winning new business.
- Experience selling leadership development, coaching, HR technology, learning technology or professional services.
- Experience managing complex sales cycles involving multiple stakeholders.
- Excellent communication, presentation and negotiation skills.
- Strong commercial awareness.
- Experience engaging senior HR, Learning & Development and executive stakeholders.
- Excellent organisational and pipeline management skills.
- Ability to build long-term trusted relationships.
Technology & Systems
You'll be digitally confident and comfortable using technology to manage customer relationships and commercial activity.
You'll have experience using:
- CRM platforms such as Zoho
- Microsoft Teams and Microsoft 365.
- PowerPoint and Excel.
- Teams, Zoom and other video conferencing platforms.
Experience using LinkedIn Sales Navigator, AI productivity tools and marketing automation platforms would be advantageous.
Desirable
- Experience within one or more of the following sectors: Coaching, Leadership Development, Learning Technology, HR Technology, SaaS, Professional Services.
- Existing relationships within HR, Learning & Development or People communities would also be beneficial.
- Trained coach.
Why Thrive?
We're a small, ambitious team with a big vision: making coaching and meaningful conversations accessible to everyone.
You'll work directly alongside our Head of Growth and leadership team, helping shape the future growth of a business that's changing the way organisations develop their people.
You'll have the opportunity to work with some of the world's leading organisations, influence how leadership development evolves and become part of a collaborative, supportive and purpose-driven team.
If you're excited by building relationships, opening new opportunities and helping organisations create lasting cultural change, we'd love to hear from you.
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