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Business Development at Fleek
Account Manager – Fleek
We're looking for people who want to build something that matters and move fast doing it.
Can You Help Us Fix the World’s Most Broken Supply Chain?
The fashion industry produces over 100 billion garments annually, with 60% ending up in landfills—not because people don’t want these clothes, but because the supply chain for secondhand fashion is completely offline, manual, and broken.
At Fleek, we’re fixing this with our mission to make secondhand the first choice. We’re building the infrastructure that powers the global secondhand clothing trade: a B2B marketplace and AI systems digitising the supply chain. Through Fleek, vintage stores, online resellers, and retail buyers can source graded secondhand inventory directly from wholesalers and rag houses globally. Our AI model, FleekSort, grades, prices, and categorises items from photos, turning an opaque, manual trade into a structured, searchable marketplace.
Since 2022, we’ve saved 9 million items from landfill and tripled our size year-on-year. Funded by a16z, Y Combinator, and others, we now serve thousands of resellers and retailers across the UK, Europe, and US, with the secondhand fashion market projected to hit $350B by 2027.
We’re looking for someone who wants to grow a portfolio of Fleek’s marketplace customers, driving retention and wallet share expansion. If you love problem-solving, unbroken by ambiguity, and want to make a real-world impact, keep reading.
About The Role
We need an Account Manager to own and grow a book of Fleek’s marketplace customers—driving retention, wallet share expansion, and long-term customer health.
You’ll manage a mix of online resellers, vintage stores, and enterprise buyers across the UK and US, acting as their single point of contact while building scalable account management systems. These SMBs and Trade buyers range from small boutique entrepreneurs to large-scale resellers, all competing for wallet share against global wholesalers.
This isn’t a passive relationship management role. You’ll need to deeply understand your customers’ businesses, proactively solve their problems, and grow their spend month-over-month using a mix of push strategies, process automation, and AI-enabled account management. The ideal candidate is entrepreneurial, comfortable with ambiguity, and technologically curious, with a love of structured problem-solving at scale.
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What You’ll Do
- Own Your Portfolio: Grow and manage a book of customers starting at £5-15K ARR, expanding to higher-value accounts as you ramp.
- Drive 10-20% MoM growth in retention and wallet share.
- Build Healthy Customers: Optimise spending patterns with minimal refunds and cancellations, ensuring orders align with supplier demand.
- Drive Customer Engagement: Use WhatsApp, emails, bundling, supplier recommendations, and stock analysis to keep accounts active.
- Win Back Lapsed Customers: Identify inactivity causes, build re-engagement strategies, and regain lost customers.
- Champion Self-Service: Bridge human touchpoints with pushing platform adoption, enabling customers to use Fleek independently.
- Build AI-Enabled Account Management: Collaborate with the team to automate workflows (e.g., automated celebrity reports, churn modelling) and reduce repetitive tasks.
- Feed Insights Back: Partner cross-functionally (Product, Operations, Supply) to address customer pain points (slow delivery, stock visibility, ordering complexity) and drive platform improvements.
What You Bring
Must Have
- 2+ years in commercial or account management, ideally at early-stage, fast-growth companies, with SMB or retail clients (not enterprise).
- Tolerance for ambiguity: Experience thriving in chaotic, unoptimised environments—building playbooks rather than following them.
- AI-first mindset: Recent (last 3-6 months) hands-on experience implementing AI automation, tooling enhancements, or workflow personalisation.
- Systems & processes thinking: Document and improve operational workflows that scale team efficiency.
- Strong multichannel relationships: Comfortable nurturing personalised connections via WhatsApp, email, and in-person interactions.
- Self-driven, entrepreneurial: Takes ownership of portfolio growth, doesn’t wait for direction.
- Resilience & positivity: Treats problems as solvable, maintains energy and optimism.
Nice to Have
- Side hustle or small business experience.
- Passion for fashion, secondhand, or sustainability.
- Sales or Customer Success background with revenue targets.
- Familiarity with CRM/sales automation tools.
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What You’ll Get
The Basics
- Competitive salary + 30-40% performance bonus tied to portfolio growth & retention.
- Generous equity stake—by joining Fleek, you’ll own a piece of the business.
- Comprehensive healthcare coverage
The Perks
- Office life at a thriving East London HQ in Shoreditch.
- Unlimited access to founders—small team means you’ll collaborate directly with leadership.
- Employee discounts on Fleek’s marketplace inventory.
- Vintage collection at your disposal—borrow any item from home for personal use.
- Disproportionate responsibility balanced with impact at scale.
How We Work
Fleek operates in-office primarily.
- 3-4 days in the office as standard, with 100+ team members across London, India, and Pakistan.
- First 6 months: Commit to full-time office presence to ramp, build relationships, and connect with platforms.
- After 6 months: Earned flexibility based on performance & trust—we hire adults who treat their work maturely.
Success Metrics
| Metric | Target |
|---|---|
| Rev Rec Growth | Hit £250k GMV within 3 months (starting ~£50k). |
| Retention | Maintain 60-70% MoM retention (benchmark for AMS). |
| Wallet Share Growth | 10-20% MoM wallet expansion |
| Customer Health | Reduce refunds/cancellations, improved order patterns. |
| Winbacks | 30-50% reengagement rate for inactive accounts |
Our Values
We shape everything we do by these Five values:
- Dream Big and Disrupt Yourself: Push constraints. Nothing is out of reach.
- Absolute Ownership: No "no"s—once you own it, you drive it to completion.
- Curiosity Leads the Way: Ask questions you don’t know the answer to.
- Talk to the Customer: Every move starts with deep understanding. They at the centre of everything.
- Embrace Diversity: Unapologetically authentic, embracing differences across the team and supply chain.
Interested? We’re hiring.
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