Eastlands Venue Services Limited
Business Development Manager
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Business Development Manager
Medlock Square
Medlock Square marks a bold new chapter in the evolution of the Etihad Campus — a vibrant, year-round destination for culture, leisure and entertainment, set alongside two global icons: the Etihad Stadium, home of Manchester City Football Club, and the landmark Co-op Live arena.
Named after the River Medlock that runs beneath the site, the development celebrates Manchester’s industrial heritage while shaping its next era of city-defining experiences. Manchester is known worldwide for its sport, music and entertainment — and Medlock Square will build on that legacy, creating a landmark home for exceptional shared moments and elevating the city’s position as one of Europe’s most dynamic, fast-growing destinations.
At the heart of this new district will be an extraordinary food and beverage offer: from relaxed coffee houses and all-day dining to flagship restaurants and premium culinary experiences. Designed to serve both everyday visitors and major event audiences, Medlock Square will deliver high-quality hospitality all week long and across the events calendar.
About The Role
As Business Development Executive, you will play a key role in driving commercial growth across Medlock Square and the wider Entertainment District at the Etihad Campus. Focusing on private dining, corporate events, hospitality experiences, celebrations, and large group bookings, you will be responsible for identifying new business opportunities, building long-term client relationships, and maximising revenue across the portfolio of restaurants and event spaces. This is a proactive, guest-focused role combining sales, relationship management, and event planning. You will manage the full customer journey from initial enquiry through to conversion and seamless operational handover, ensuring every experience reflects the premium hospitality standards of the destination. Working closely with the Head of Restaurants, Head of Sales & Marketing, Operations teams, and culinary leadership, you will help position Medlock Square as one of Manchester’s leading hospitality and entertainment destinations.
You Will Be Responsible For
Business Development & Commercial Growth
- Identify and proactively develop new business opportunities across private dining, celebrations, corporate events, hospitality experiences, and large group bookings.
- Drive revenue growth through proactive outbound sales activity, networking, relationship building, and account management.
- Develop and manage Key Target Accounts (KTAs) to maximise repeat business opportunities and long-term partnerships.
- Monitor market trends, competitor activity, and hospitality industry developments to identify opportunities and maintain market competitiveness.
- Work towards agreed sales targets, KPIs, and commercial objectives aligned to the wider business strategy.
- Represent Medlock Square and EVS at networking events, exhibitions, showcases, and industry functions.
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Client Relationship Management
- Build and maintain strong relationships with corporate clients, agencies, event organisers, and local stakeholders.
- Deliver a high level of client communication and relationship management throughout the entire customer journey.
- Act as a key point of contact for clients, ensuring expectations are managed professionally and consistently.
- Attend selected events onsite to meet and greet clients, ensuring exceptional guest experience and service standards.
- Support the development of long-term client relationships that enhance brand reputation and repeat business.
Event Sales & Planning
- Manage event and booking enquiries from initial contact through to conversion and operational handover.
- Prepare bespoke proposals, quotations, presentations, and event documentation tailored to client requirements.
- Conduct venue show rounds, site visits, and client meetings showcasing the restaurants, hospitality spaces, and event offering.
- Collaborate closely with operational and culinary teams to ensure smooth event planning and execution.
- Ensure all event details, timelines, and client requirements are communicated clearly to the operational delivery teams.
- Support the successful delivery of events by maintaining close communication with stakeholders throughout the planning process.
Collaboration & Operational Support
- Work collaboratively with the Head of Restaurants, Head of Sales & Marketing, Operations teams, and culinary leadership to support overall business objectives.
- Support promotional campaigns, seasonal initiatives, launches, and hospitality activations across Medlock Square.
- Maintain accurate booking records, sales pipeline activity, reporting, and forecasting through internal systems and CRM platforms.
- Contribute ideas and insights to support continuous improvement, guest experience enhancement, and commercial growth.
- Maintain awareness of operational capabilities and event logistics to ensure commercially viable and operationally deliverable solutions are proposed to clients.
Skills, Knowledge & Expertise
Essential
- Proven experience within business development, sales, events, or hospitality management roles.
- Experience driving revenue growth and managing client relationships within hospitality, events, restaurants, hotels, or premium guest environments.
- Strong commercial awareness with the ability to identify opportunities and maximise revenue generation.
- Experience managing the full sales lifecycle from enquiry through to conversion and operational handover.
- Excellent relationship-building and networking skills with the ability to engage a variety of stakeholders and clients.
- Confident communicator with strong presentation, negotiation, and interpersonal skills.
- Experience preparing proposals, quotations, presentations, and sales documentation.
- Ability to manage multiple projects and priorities simultaneously within a fast-paced environment.
- Strong organisational skills and attention to detail.
- Proactive and self-motivated approach with the ability to work independently and collaboratively.
- Passionate about hospitality, guest experience, and delivering high-quality events and experiences.
- Flexible approach to working hours, including evenings and weekends where required for events and client hosting.
- Competent using Microsoft Office and CRM or booking management systems.
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Desirable
- Experience working within premium hospitality, restaurants, hotels, entertainment venues, or event-led environments.
- Knowledge of the Manchester hospitality and events market.
- Experience working with luxury, corporate, or high-profile clients.
- Understanding of hospitality operations and event delivery processes.
- Experience working within a multi-site or destination-led environment.
- Familiarity with CRM systems, reporting tools, or event management software.
- Interest in sport, live entertainment, hospitality, or destination experiences.
- Understanding of sales forecasting, budgeting, and commercial reporting.
Why Join Us?
- Private Medical Insurance (Vitality) – including Virtual GP access and rewards
- Group Life Assurance – 4x salary paid to your nominated beneficiary
- Birthday Day Off – an extra day to celebrate
- Complimentary Meals on Shift – breakfast, lunch, fruit and hot drinks
- Employee Assistance Programme & Wellbeing Platform – including counselling support
- Employee Discounts Platform (Blackhawk) – cashback and savings across major retailers
- Company Pension Scheme
- Generous Holiday Allowance – plus bank holidays
- Career Development Opportunities – with progression across the campus
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