Neighbourly®
Business Development Manager - Bright & Beautiful (North)
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Business Development Manager - Bright & Beautiful (North)
Business Development Manager (North)
JOB TYPE: Field-Based, Permanent OPERATING LOCATION: Northern England SALARY: £45,000–£50,000 (depending on experience) HOURS: 40 hours per week REPORTING TO: Managing Director / Brand Leader
About Us
Neighbourly began over 40 years ago in the United States as a small, family-run business and has since grown into a global leader in home services. Since arriving in the UK in 2010, the company has focused on acquiring and developing premium franchise brands across the home services sector.
Over the past 15 years, Neighbourly UK has shown strong and consistent growth, now representing over 330 locations across six brands and supporting more than 4,000 frontline operatives. The business is recognised for its commitment to investment, franchisee development, and long-term success.
Our Brands
- Pimlico Plumbers
- Drain Doctor
- Bright & Beautiful (Head office: Brackley, Northamptonshire)
- Countrywide Grounds Maintenance
- Dream Doors
- Greensleeves Lawn Care
Purpose of the Role
As Business Development Manager, you will be the primary link between Franchise Business Owners and Head Office. Your role is to drive sustainable growth, profitability, and operational excellence across the franchise network.
You will partner closely with Franchisees from onboarding through launch and ongoing development, ensuring they:
- Operate in line with the business model
- Achieve financial targets
- Continue to improve performance
Key Outcomes
- Profitable, high-performing Franchisees aligned to the business model
- Strong, trusted relationships between Franchisees and Head Office
- Early identification and turnaround of underperforming businesses
- Consistent use of data, KPIs, and insights to drive decision-making
Key Responsibilities
Franchise Performance & Growth
- Analyse Franchisee businesses with a focus on profit, margin, and efficiency
- Partner with Franchisees to develop robust business plans
- Monitor KPIs, sales pipelines, and operational performance to drive growth
- Proactively manage underperformance with early intervention and turnaround planning
- Set and support sales, growth, and customer service standards
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Financial & Commercial Insight
- Build and review financial models, P&Ls, and performance dashboards
- Identify opportunities to improve profitability and operational efficiency
- Provide meaningful insight and analysis to support Franchisee decision-making
- Prepare reports for Senior Management highlighting:
- Trends
- Risks
- Opportunities
Franchise Development & Onboarding
- Support new Franchisees through training, launch, and early development
- Oversee setup activities, including:
- Vehicles
- Uniforms
- Stationery
- Systems
- Support transitions of cluster areas into successful Franchisee operations
- Accompany Franchisees on customer appointments where appropriate
Leadership & Coaching
- Coach, mentor, and motivate Franchise Business Owners to maximise performance
- Provide best practice guidance to Franchisees and (where appropriate) the BDM team
- Collaborate closely with colleagues in:
- Marketing
- Finance
- Operations
- Support and contribute to continuous improvement initiatives across the network
Systems, Standards & Governance
- Ensure Franchisees operate in line with company standards and brand expectations
- Deliver training on in-house systems to improve productivity and efficiency
- Maintain accurate, timely performance data and reporting
- Positively promote company policies and ways of working
Strategic Projects & Brand Partnership
- Partner closely with the Brand Leader to support:
- Development and delivery of strategic initiatives within the franchise network
- Translation of brand and strategic objectives into practical, scalable actions for:
- Franchisees
- (Where appropriate) the wider Business Development team
- Provide operational insight and commercial challenge to strategic projects, identifying:
- Risks
- Opportunities
- Implementation considerations
- Act as a key conduit between strategy and execution, ensuring initiatives are effectively embedded regionally and (where appropriate) across the network
- Support rollout of new processes, systems, and ways of working, ensuring consistency with the Brand and Franchise model
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Best Practice & Continuous Improvement
- Champion a continuous improvement mindset across:
- The franchise network
- (As appropriate) the Business Development team
- Identify, develop, and share best practice to drive:
- Performance
- Efficiency
- Customer outcomes
- Regularly review Franchisee performance to identify:
- Trends
- Capability gaps
- Improvement opportunities
- Lead by example in data-led decision-making and performance insight
- Encourage innovation while ensuring alignment with:
- Company standards
- Brand values
- Governance requirements
- Future contributions include any other reasonable duties falling within capability
Experience, Skills, & Knowledge
Experience
- Proven experience in Business Development, Sales, or Commercial Leadership
- Strong background in:
- Business planning
- Data analysis
- Performance management
- Demonstrable P&L and commercial acumen
- Experience working cross-functionally:
- Marketing
- Finance
- Operations
- Right to work in the UK
- Full UK driving licence
- Experience within a franchise environment (desirable)
Skills & Competencies
- Strategic thinker with strong commercial judgment
- Analytical, influencer, and negotiator
- Strong problem-solver who acts quickly and decisively
- Ability to manage multiple priorities in a fast-paced environment
Inclusivity Statement
Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to:
- Age
- Sex
- Disability
- Gender reassignment
- Marriage and civil partnership
- Race
- Religion or belief
- Sexual orientation
We are dedicated to providing a work environment free from discrimination and harassment, where employees are treated with respect and dignity.
BB UK | Bright & Beautiful
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